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Tagged: scores

Pulseri blog posts tagged scores: plain guides on asking for feedback and acting on it.

  • The number 63.5 beside three bars scored 80, 65 and 50

    Scores and metrics6 min read

    Customer satisfaction index: meaning and formula

    A customer satisfaction index (CSI) turns several satisfaction ratings into one 0 to 100 number. Learn the formula, weights and a worked example.

    Farsad F.
  • The number 67 beside 60 dots, 40 green for satisfied answers, 9 gray for neutral and 11 red for dissatisfied

    Scores and metrics6 min read

    Customer satisfaction score: how to calculate it

    Customer satisfaction score is the share of people who rated a moment 4 or 5 out of 5. See the math worked through, and how scale and sample size change it.

    Farsad F.
  • The number 28 beside a bar split into 19, 34 and 47 with the sum 47 minus 19 equals 28

    Scores and metrics5 min read

    How to calculate NPS, with a worked example

    NPS is the share of promoters minus the share of detractors. Follow three worked examples, learn how rounding works and see how to score a 1 to 5 scale.

    Farsad F.
  • The number 50 beside a score scale in three bands, below 0, above 0 and above 50, with one person marker

    Scores and metrics3 min read

    What is a good NPS score? How to read yours

    Any score above 0 is positive and above 50 is often called excellent, but your own trend matters more. Learn the bands, a worked example and common traps.

    Farsad F.

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