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Pulseri
After a support chat

Ask how the help went, right after the ticket is solved.

Connect Zendesk and Pulseri sends a short CSAT survey when a ticket is solved. You choose the wait.

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A team picks a moment (a support ticket is closed), who to ask (any customer who contacted support) and where (by email), then sees the question. By default, the same person gets at most one survey like this a day.

  • When

    A support ticket is closed

  • Who

    Anyone who contacted support

  • Where

    By email

What your customer gets

How well did we solve your problem today?

Not wellVery well

By default nobody is asked more than once a day.

How it works

From a solved ticket to a survey

Set it up once. After that, every solved ticket can ask its own question.

  1. Step 1

    Connect Zendesk

    Link your Zendesk account. Pulseri sets up the rest.

  2. Step 2

    Pick "Ticket solved"

    Choose it from a list. No code needed.

  3. Step 3

    Choose a delay

    Wait a short while before the survey goes out.

  4. Step 4

    Send by email

    The customer on the ticket gets a short CSAT question.

Delay

Wait a little, then ask

A team picks a moment (a support ticket is closed), who to ask (any customer who contacted support) and where (by email), then sees the question. By default, the same person gets at most one survey like this a day.

  • When

    A support ticket is closed

  • Who

    Anyone who contacted support

  • Where

    By email

What your customer gets

How well did we solve your problem today?

Not wellVery well

By default nobody is asked more than once a day.

A survey sent the second a ticket closes can feel pushy. A short delay lets the customer see the fix. Set it in the rule and change it any time.

Customers answer from a link in the email, with no account, and can change their answer for 24 hours.

Daily limit

Never three surveys in a day

Customers who write in often should not be buried in surveys.

A limit caps how many CSAT surveys one person receives in 24 hours. Change it in your settings.

See how customer surveys work

Follow-up

Low scores go to the support lead

Add an alert rule such as "score 3 or lower". Your support channel in Slack or Microsoft Teams gets the score and comment, so someone can follow up the same day.

See how alerts reach your team

Questions people ask

A ticket changing to Solved. Pulseri sets this up in Zendesk when you connect. The customer on the ticket gets the survey.

Find out how support really went

Try Pulseri for 14 days. Connect Zendesk and send your first CSAT survey.

Start 14-day trialSee pricing

Free for 14 days. Cancel any time before it ends.