Pulseri Know how your team feels before they tell you.
Run eNPS and ESAT check-ins on a steady rhythm. A low score reaches the right person fast.
How people feel at work, scored from 0 to 10, dips in week 4 from 7.4 to 5.9. Of that week's comments, 11 are about long meetings and 5 about unclear plans. A summary says the mood fell after a run of long meetings.
How people feel, by week
7.0this week
Dip in week 4
What people wrote in week 4
Long meetings11 comments
Unclear plans5 comments
In short
The mood fell from 7.4 to 5.9 in week 4, after a run of long meetings. It is picking up again.
Employees and customers stay apart
Same tools, never a shared report.
Every person and survey is either a customer or an employee. A customer survey never reaches an employee, and employee answers never appear in customer reports, even if a filter is wrong.
- eNPS asks how likely someone is to recommend you as a place to work.
- ESAT asks how satisfied someone is, such as after a change or launch.
- Departments work like customer accounts, so you can read scores by team.
A steady rhythm, without the nagging
Send eNPS on a schedule, such as every quarter, to everyone or one department. The relationship cooldown that protects customers protects your team too: by default, nobody gets a relationship survey more than once in 90 days.
Send ESAT when something happens, such as a reorganisation or a new tool.
A low score reaches the right person
Choose who hears about a low check-in, and where.
Five steps: a team member scores a quarterly check-in 4, a rule for scores of 5 or lower matches, an alert is created, a message appears in the people team chat and the team can talk with them. A switch shows a score of 9: a thank-you note goes out instead.
Johanna BergCopperleaf
4“My workload has been too heavy this month.”
Rule
MatchesScore 5 or lower
Low check-in from Johanna Berg
New heads-up#people-team · Pulseri
A quarterly check-in from Johanna Berg scored 4 out of 10. Workload is the reason given.
Owner: Priya Raman
Set a rule such as "score 5 or lower" and send it to the people team in Slack or Microsoft Teams, so someone can have a quiet word. Pulseri also charts each department's score weekly and tags comments with themes, so a drop comes with a reason.
Who sees what
Answers are tied to the person, so you can follow up. Tell your team who reads the results.
- Roles decide who can see people and responses.
- Removing a person clears their name and email.
- Past answers stay in reports without a name or email, so trends stay intact.
Keep reading
- eNPS for small teams: a steady check-in with your team.
- People and segments: group customers and pick who to ask.
- What is eNPS?: the employee Net Promoter Score in plain words.
Questions people ask
Check in with your team on a steady rhythm
Try Pulseri for 14 days. Add your team, pick a question and send a check-in.
Free for 14 days. Cancel any time before it ends.