Pulseri NPS, from 0 to 10
How likely are you to recommend us? Score: promoters minus detractors.
Surveys and scores
Build a survey in minutes, with the score already worked out.
Choose a score, say who gets it and when, and add your logo and colors. Every answer is scored on arrival.
A team picks a moment (a support ticket is closed), who to ask (any customer who contacted support) and where (by email), then sees the question. By default, the same person gets at most one survey like this a day.
When
A support ticket is closedWho
Anyone who contacted supportWhere
By email
What your customer gets
How well did we solve your problem today?
Not wellVery well
By default nobody is asked more than once a day.
Built-in scores
Five scores, each with its own scale
Pick the question that fits the moment.
NPS, CSAT and CES go only to customers. eNPS and ESAT go only to your team. See how they stay apart.
Scoring
Every answer is scored when it arrives
Reports read saved scores, so they are ready when you open them.
Pulseri saves each answer with its score, so an alert can fire within minutes. A person can change an answer for 24 hours. A comment stays with the answer and is read by the AI tagging.
The survey builder
Four choices, then it runs
Every survey answers the same four questions.
- Step 1
Which score?
Pick NPS, CSAT, CES, eNPS or ESAT.
- Step 2
Who gets it?
Choose a saved group, such as Pro customers in Germany.
- Step 3
When?
On a schedule, or when something happens.
- Step 4
Where?
By email, or as a small pop-up in your product.
NPS, eNPS and ESAT check-ins go out on a schedule. CSAT and CES go out after something happens, like a closed ticket. Pulseri tracks who was asked, so nobody is asked too often.
Branding
Make it look like yours
People answer a survey they recognise.
- Add your logo and your colors.
- Reword the question for one survey and write your own thank-you.
- Write the email subject line and add a person's name to any text.
- Use different thank-you words for low and high scores.
- Keep your own themes, so comments are sorted your way.
Questions people ask
Five. NPS, CSAT and CES are for customers. eNPS and ESAT are for your team. Each comes with its question, scale and scoring.
Yes. Reword the standard question for a single survey, and add the person's name or a detail to the text.
Yes, for 24 hours after sending. Then the answer is locked.
By email or in a small pop-up inside your product. Each survey uses one of the two.
You can edit the wording and the look. Score type, audience and channel are locked once it starts, so answers stay comparable.
Build your first survey
Try Pulseri for 14 days. Pick a score and who gets it, then watch answers arrive.
Free for 14 days. Cancel any time before it ends.