Pulseri NPS
How likely are you to recommend us? A regular customer check-in.
Product
One place to hear from customers and your team.
Ask the right person at the right moment, see what changed and why, and alert your team the same day a score is low.
A team picks a moment (a customer finishes a purchase), who to ask (paid-plan customers not asked in the last 90 days) and where (in the app or by email), then sees the question. By default, the same person is not asked twice in 90 days.
When
A customer finishes a purchaseWho
Paid customers not asked in 90 daysWhere
In your app or by email
What your customer sees
How likely are you to recommend us to a friend?
Not likelyVery likely
By default, will not ask the same person twice in 90 days.
The five scores
Five ways to ask, one place to read the answers
Pick the question that fits the moment. All answers land in the same reports.
Read about customer feedback, employee feedback and the survey builder.
People and groups
Know who answered
Send Pulseri who your customers and teammates are. No CRM needed.
Each answer sits next to a person, their plan and their account.
- Send people from your app in one line of code, or through the API.
- Group them into customer accounts, or departments for your team.
- Filter by any detail you send, such as plan or country.
- Save a filter as a segment and ask exactly those people.
- Customers and employees stay apart, so a customer survey never reaches a teammate.
Timing
Ask at the right moment, and never too often
Send on a schedule, or the moment something happens.
A check-in goes to a segment on a schedule. An event survey goes out when your app, Stripe or Zendesk reports something, after a delay if you like.
By default, nobody gets a relationship survey such as NPS more than once in 90 days.
Alerts
Low score? Tell the team the same day
A rule watches every answer. When one matches, the right channel hears within minutes.
Five steps: a customer scores 3, a rule for scores of 6 or lower matches, an alert is created, a message appears in the team chat and the team can follow up. A switch shows a score of 10: no alert, and a review request goes out instead.
Emily CarterNorthwind Books
3“Exports take far too long.”
Rule
MatchesScore 6 or lower
Unhappy answer from Emily Carter
New alert#customer-feedback · Pulseri
New unhappy answer from Emily Carter at Northwind Books: 3 out of 10. Exports take far too long.
Owner: Camila Reyes
Alert Slack, Microsoft Teams, email, or your own system through a signed webhook. A rule alerts at most once per answer. Failed deliveries are retried and logged.
AI insights
See what changed and why
Pulseri reads the comments so you do not have to.
The average score dips in week 6, from 8.1 to 6.2. Of that week's comments, 14 are about slow exports, 6 about confusing pricing and 3 about help arriving late. A summary says the score fell mostly because exports got slower.
Average score by week
7.4this week
Dip in week 6
What people wrote in week 6
Slow exports14 comments
Confusing pricing6 comments
Help arrives late3 comments
In short
The score fell from 8.1 to 6.2 in week 6, mostly because exports got slower. It is recovering since.
Pulseri tags each comment positive, neutral or negative and groups it under themes such as pricing or support speed. On plans that include it, a weekly digest covers the campaigns you choose.
The AI never sends surveys, changes scores or replies on its own, and you can correct any tag.
Integrations
Works with the tools you already use
- Slack and Microsoft Teams for alerts.
- Stripe and Zendesk to start surveys.
- A signed webhook for any system that can send an event.
- A REST API and assistant access for your own code.
Read about the API and assistants
The pricing page lists which plan includes each integration.
Security
Built for your security review
Questions people ask
It sends short surveys to customers and your team, gathers the answers in one place and alerts the right person when a score is low. It supports NPS, CSAT, CES, eNPS and ESAT.
No. Send Pulseri who your people are, for example from your app, then pick segments by plan, country or any detail you send.
Yes. Employee surveys use the same tools, and employee answers stay apart from customer reports.
Slack and Microsoft Teams for alerts, and Stripe and Zendesk to start surveys. Anything else can connect through a signed webhook or the API.
Start asking better questions
Try Pulseri for 14 days. Pick a survey, pick who gets it, and watch answers arrive.
Free for 14 days. Cancel any time before it ends.