Pulseri Starter
€49
per month, billed monthly
For small teams just getting started with feedback.
- 500 people
- 2,500 survey sends a month
- 5 alert rules
- 30 days of audit log
For SaaS founders
Hear from your customers without hiring anyone to do it.
Add Pulseri to your app, ask at the right moment and see low scores in Slack the same day.
A team picks a moment (a customer finishes a purchase), who to ask (paid-plan customers not asked in the last 90 days) and where (in the app or by email), then sees the question. By default, the same person is not asked twice in 90 days.
When
A customer finishes a purchaseWho
Paid customers not asked in 90 daysWhere
In your app or by email
What your customer sees
How likely are you to recommend us to a friend?
Not likelyVery likely
By default, will not ask the same person twice in 90 days.
Setup
Start in your app
Pulseri works alongside your product.
- Step 1
Add one script
Add a short script to show a small survey in your app.
- Step 2
Tell Pulseri who your customers are
Send each customer's email, plan and sign-up date.
- Step 3
Pick the moment
Choose when to ask, such as after a payment.
- Step 4
Read the answers
Scores and comments land in one place.
Stripe
Ask when a payment happens
A team picks a moment (a customer finishes a purchase), who to ask (paid-plan customers not asked in the last 90 days) and where (in the app or by email), then sees the question. By default, the same person is not asked twice in 90 days.
When
A customer finishes a purchaseWho
Paid customers not asked in 90 daysWhere
In your app or by email
What your customer sees
How likely are you to recommend us to a friend?
Not likelyVery likely
By default, will not ask the same person twice in 90 days.
Connect Stripe once, then pick a moment such as "Invoice paid" or "Checkout completed". Add a delay so the survey arrives when the purchase is fresh but not rushed.
Send to everyone, a segment, or people on a certain plan. Relationship surveys such as NPS wait at least 90 days by default before asking the same person again, across all campaigns.
Alerts
Hear about a low score in Slack
Write a rule once. A low score sends the score and comment to your channel.
A rule such as "score 6 or lower" sends the answer to Slack, Microsoft Teams or email within minutes, while the customer still cares. A low answer is an early sign of customer churn, and the alert gives you time to act.
See how alerts reach your team
Starting from nothing? Here is how to build a customer feedback program with a team of a few people.
Reports
See which accounts are slipping
The average score dips in week 6, from 8.1 to 6.2. Of that week's comments, 14 are about slow exports, 6 about confusing pricing and 3 about help arriving late. A summary says the score fell mostly because exports got slower.
Average score by week
7.4this week
Dip in week 6
What people wrote in week 6
Slow exports14 comments
Confusing pricing6 comments
Help arrives late3 comments
In short
The score fell from 8.1 to 6.2 in week 6, mostly because exports got slower. It is recovering since.
Group customers by company. Scores roll up by group and week, so you spot slipping accounts early. Theme tags on comments explain each dip.
Plans that grow with your customer list
Priced by the people you track, with every answer included.
Growth
Most popular€99
per month, billed monthly
For growing teams that need more room to survey.
- 2,500 people
- 10,000 survey sends a month
- 25 alert rules
- 90 days of audit log
Business
€199
per month, billed monthly
For larger teams running feedback at scale.
- 10,000 people
- 30,000 survey sends a month
- 100 alert rules
- 365 days of audit log
Enterprise
For organisations with security, scale or contract requirements.
Security
- Enforced single sign-on and SCIM
- Reviewed security paperwork
Support
- Named contact
- Service level agreement by contract
Commercial
- Limits set for your team
- Invoice billing and a custom contract
Questions people ask
Yes. Pulseri asks, tracks who was asked and flags low scores, with no sheet or script to tend.
Your app sends each customer's details, such as plan and sign-up date. Pulseri keeps them for segments.
Yes. Connect Stripe and pick an event such as "Invoice paid" or "Checkout completed". Or send your own event from your app.
By the people you track. Every answer is included, so replies never cost extra. The pricing page shows each plan.
Hear from customers at the right moment
Try Pulseri for 14 days. Set up your first survey in your app or by email.
Free for 14 days. Cancel any time before it ends.