Which surveys can I run?

NPS, CSAT and CES for customers. eNPS and ESAT for your team. Each group gets its own reports.

How does the trial work?

Starter, Growth and Business start with a 14-day trial.

Can a survey start from my own product?

Yes. Add the JavaScript snippet, send who your people are, and pick the event that starts a survey. The REST API works too.

Will the same person get asked too often?

Not by default. Pulseri waits 90 days between NPS, eNPS and ESAT surveys for each person. CSAT and CES have a daily cap per person.

Can I connect my own assistant?

Yes. Link an assistant and ask about your answers in plain words. It can do only what you allow.

NPS, CSAT, CES and eNPS in one place

Customer feedback you can act on the same day

Ask the right person at the right moment, and alert your team when a score is low.

Batteries included

Single sign-on
Automatic user setup
Audit log
REST API
Assistant access
Signed webhooks

Start 14-day trial See pricing

Free for 14 days. Cancel any time before it ends.

What your customer sees

How likely are you to recommend us to a friend?

Alert

Score 5 or lower

Camila Reyes gave a 5

Sent to #customer-feedback in Slack

Average score by week

7.4this week

How it works

Four steps to your first alert

Step 1
Identify
Tell Pulseri who a person is and which plan they are on.
Step 2
Trigger
Pick the moment: a new plan, a closed ticket, 30 days in.
Step 3
Ask
A short survey appears in your app or arrives by email.
Step 4
Route
A low score becomes a message in your team chat.

Act fast

Low score? Tell the team

Set a rule once. Low scores go to the chat your team already uses.

Emily CarterNorthwind Books

“Exports take far too long.”

Rule

Matches

Score 6 or lower

Unhappy answer from Emily Carter

New alert

#customer-feedback · Pulseri

New unhappy answer from Emily Carter at Northwind Books: 3 out of 10. Exports take far too long.

Owner: Camila Reyes

Choose which scores count as low
Send the message to Slack or Microsoft Teams
Your team hears within minutes

Understand the answers

See what changed and why

Track your score week by week. When it dips, Pulseri groups that week's comments into themes and writes a short summary.

Average score by week

7.4this week

Dip in week 6

What people wrote in week 6

Slow exports14 comments
Confusing pricing6 comments
Help arrives late3 comments

In short

The score fell from 8.1 to 6.2 in week 6, mostly because exports got slower. It is recovering since.

Your score over time for each group of people
Comments sorted into themes
A weekly summary of what people said

Customers and your team, kept apart

Customer and team answers stay in separate reports.

Your customers

See how people feel about your product and support.

NPS for the whole relationship
CSAT after a support chat
CES after a task

Your team

Use Pulseri as an eNPS tool to see how your team feels.

eNPS on a schedule you choose
ESAT after a change or an event
Reports that never mix with customer answers

Who it is for

Small teams that want to hear from people and act on it.

Founders
Agencies
Small teams

Built for developers

Send people and events from your own code

Add one script, send who your people are, and let your product start surveys. The API docs cover the rest.

Read the API docs See all integrations

app.js

Pulseri.init("pk_live_your_key")

Pulseri.identify("user_8f2", {
  plan: "growth",
  signed_up: "2026-09-01"
})

Pulseri.track("plan.upgraded", {}, { personId: "user_8f2" })

Example: identify a person and track an event

Alerts in your chat
Low scores reach your team.
- Slack
- Microsoft Teams
- Webhooks
Surveys from your tools
A payment, a ticket or a case starts one.
- Stripe
- Zendesk
Build your own
Send people and events from code.
- REST API
- JavaScript snippet
- Email
- Assistants

Pick a plan when you are ready

Try Starter, Growth or Business free for 14 days.

Pay yearly and get on every plan.

Starter

€49

per month, billed monthly

For small teams just getting started with feedback.

500 people
2,500 survey sends a month
5 alert rules
30 days of audit log

Start 14-day trial

Growth

Business

€199

per month, billed monthly

For larger teams running feedback at scale.

10,000 people
30,000 survey sends a month
100 alert rules
365 days of audit log

Start 14-day trial

Enterprise

For organisations with security, scale or contract requirements.

Let's talk

Security

Enforced single sign-on and SCIM
Reviewed security paperwork

Support

Named contact
Service level agreement by contract

Commercial

Limits set for your team
Invoice billing and a custom contract

See all plans and limits

Built for your security review

Every control listed here exists today.

Single sign-on
Your team signs in with its work accounts.
Automatic user setup
People are added and removed for you.
Audit log
See who changed what, and when.
Roles and permissions
Each person sees only what their role allows.
Two-step sign-in
Add a second step to password sign-ins.
Your data stays apart
Every account’s data is kept separate.

Single sign-on
Your team signs in with its work accounts.
Automatic user setup
People are added and removed for you.
Audit log
See who changed what, and when.
Roles and permissions
Each person sees only what their role allows.
Two-step sign-in
Add a second step to password sign-ins.
Your data stays apart
Every account’s data is kept separate.

See the security page

Questions teams ask first

Something missing? Let's talk

Pulseri is NPS software and a customer feedback platform. It sends short surveys to customers or your team, collects the answers in one place and messages you when a score is low.

Start with one survey and one alert

Start a 14-day trial, send a survey, and watch your first low score reach your team chat.