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Pulseri

Tagged: metrics

Pulseri blog posts tagged metrics: plain guides on asking for feedback and acting on it.

  • The number 36 beside a two by two grid of 81, 9, 36 and 24 customers sorted by what they said and what they did

    Scores and metrics6 min read

    Customer loyalty: what it is and how to measure it

    Customer loyalty is customers choosing you again and recommending you. Measure it by pairing one survey answer with renewals, shown in a worked example.

    Farsad F.
  • The number 63.5 beside three bars scored 80, 65 and 50

    Scores and metrics6 min read

    Customer satisfaction index: meaning and formula

    A customer satisfaction index (CSI) turns several satisfaction ratings into one 0 to 100 number. Learn the formula, weights and a worked example.

    Farsad F.
  • A large 3 beside three rows of dots for the 0 to 10, 1 to 5 and 1 to 7 scales

    Scores and metrics4 min read

    NPS vs CSAT vs CES: which one to use and when

    NPS measures loyalty, CSAT measures satisfaction with one moment, CES measures effort. Learn what each asks, how it is scored and when to pick it.

    Farsad F.

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