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Pulseri

Tagged: csat

Pulseri blog posts tagged csat: plain guides on asking for feedback and acting on it.

  • The number 63.5 beside three bars scored 80, 65 and 50

    Scores and metrics6 min read

    Customer satisfaction index: meaning and formula

    A customer satisfaction index (CSI) turns several satisfaction ratings into one 0 to 100 number. Learn the formula, weights and a worked example.

    Farsad F.
  • The number 67 beside 60 dots, 40 green for satisfied answers, 9 gray for neutral and 11 red for dissatisfied

    Scores and metrics6 min read

    Customer satisfaction score: how to calculate it

    Customer satisfaction score is the share of people who rated a moment 4 or 5 out of 5. See the math worked through, and how scale and sample size change it.

    Farsad F.
  • A large 500 beside a grid of 500 dots with 100 filled, showing the invitations needed for 100 answers

    Getting feedback5 min read

    Customer satisfaction survey: how to run one

    A customer satisfaction survey is one short question sent right after a moment. Pick the moment, the length and the delay, then act on low scores.

    Farsad F.
  • The number 30 beside four rows of colored dots, each row ending in an empty comment box

    Getting feedback8 min read

    Open-ended survey questions: 30 examples

    Thirty open-ended survey questions sorted by the score they follow, when to ask each one, and how to read a few hundred answers on your own.

    Farsad F.
  • A large 7 beside a solved-ticket tick, a clock and a survey card joined by dotted arrows

    Setup guides5 min read

    Zendesk CSAT survey setup in seven steps

    Connect Zendesk to Pulseri, pick the Ticket solved event and send a CSAT survey with a short delay. Seven steps with the screens you will see.

    Farsad F.
  • A large 3 beside three rows of dots for the 0 to 10, 1 to 5 and 1 to 7 scales

    Scores and metrics4 min read

    NPS vs CSAT vs CES: which one to use and when

    NPS measures loyalty, CSAT measures satisfaction with one moment, CES measures effort. Learn what each asks, how it is scored and when to pick it.

    Farsad F.

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