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Pulseri

Getting feedback

Pulseri blog posts about getting feedback: plain guides on asking for feedback and acting on it.

  • The number 88 beside a grid of 100 dots, 88 filled and 12 hollow

    Getting feedback7 min read

    Customer retention: meaning, formula, strategies

    Customer retention is keeping the customers you have. See the meaning, the retention rate formula with a worked example and strategies for small teams.

    Farsad F.
  • The number 4 beside four circles in a row, the last one filled, with a dotted line looping back to a person icon

    Getting feedback5 min read

    Voice of the customer for a small team

    Voice of the customer is what customers tell you, collected and acted on. See what it means and how a small team can start with a weekly review.

    Farsad F.
  • A large 500 beside a grid of 500 dots with 100 filled, showing the invitations needed for 100 answers

    Getting feedback5 min read

    Customer satisfaction survey: how to run one

    A customer satisfaction survey is one short question sent right after a moment. Pick the moment, the length and the delay, then act on low scores.

    Farsad F.
  • The number 30 beside four rows of colored dots, each row ending in an empty comment box

    Getting feedback8 min read

    Open-ended survey questions: 30 examples

    Thirty open-ended survey questions sorted by the score they follow, when to ask each one, and how to read a few hundred answers on your own.

    Farsad F.

Hear from the right people, at the right time

Pulseri asks the right person at the right moment and tells your team when a score is low.

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