Skip to main content
Pulseri
Glossary

What is survey fatigue? Causes and how to avoid it

Survey fatigue is when people stop answering, or answer without care, because they are asked too often or the survey is too long.

Survey fatigue is what happens when people tire of being asked. They stop answering or click through without thinking. It comes from asking too often, asking too long, or never acting on the answers.

Signs of survey fatigue

  • Your response rate drops from one survey to the next.
  • More people leave a survey half finished.
  • Answers look rushed, such as the same score on every question.
  • People complain that they keep getting the same email.

What causes it

The most common cause is two teams asking the same person at nearly the same time, such as an NPS survey on Monday and a satisfaction survey on Tuesday. Long surveys and silence do the same harm.

How to prevent it

Pulseri has two limits. The relationship cooldown keeps regular surveys such as NPS at least 90 days apart by default, across all your campaigns. The daily limit caps how many event surveys one person can get in a day.

Keep each survey to a few questions and tell people what changed because of their answers.

Keep reading

All glossary terms

  • Response rate

    The share of the people you asked who answered the survey.

  • Relationship cooldown

    The time Pulseri waits before it asks the same person for another survey.

  • Daily limit

    The most event surveys one person can receive in a day.

Ask these questions at the right moment

Pulseri sends NPS, CSAT and CES surveys to customers and eNPS and ESAT surveys to your team, and alerts you when a score is low.

Start 14-day trialSee pricing

Free for 14 days. Cancel any time before it ends.