Pulseri ESAT survey questions you can copy
Asks your team how satisfied they are with one thing. Copy it, name the topic and send it.
The questions
Copy the whole set or just the questions you need. Replace the square brackets with your details.
Answer scale: 1 to 5
How satisfied are you with [your first month at the company]? (1 = very dissatisfied, 5 = very satisfied)
Name one topic, such as onboarding, a new tool or a recent change.
What is the main reason for your rating?
Keep it open.
What would make this better for you?
Optional. Most useful when the rating was 3 or lower.
Did you get the help you needed when you asked for it?
Optional. Yes or no, quick to answer.
New to this score? Read what ESAT means.
How to use this template
- Pick one topic. Choose one thing, such as onboarding, a new tool or a change in how your team works.
- Paste and fill in the brackets. Replace the square brackets with your topic.
- Ask at the right time. Ask soon after the event. Onboarding questions work in the first weeks.
- Work out the score and act. Divide the 4s and 5s by all answers. If 18 of 24 people pick a 4 or 5, your ESAT is 75 percent. Share the result and one thing you will change.
Tips for better answers
Ask about one topic per survey. "How satisfied are you with onboarding?" leads to a clear fix. "How satisfied are you at work?" does not.
Label both ends of the scale.
Report on groups large enough that no one can be picked out.
Tell your team what you learned and what you will change. People who see change answer next time.
For a regular check on the whole company, use eNPS alongside ESAT.
Questions about this template
Ask these questions at the right moment
Pulseri sends NPS, CSAT and CES surveys to customers and eNPS and ESAT surveys to your team, and alerts you when a score is low.
Free for 14 days. Cancel any time before it ends.