Which ratings count as satisfied?

A 4 or a 5. A 3 is neutral. A 1 or 2 is dissatisfied.

Why is my score a decimal?

Shares rarely come out even. The calculator rounds to two decimals, halves away from zero, as Pulseri does.

No. The maths runs in your browser. Nothing is stored or sent.

Does the calculator work for a scale other than 1 to 5?

Not for the list. For counts, any scale works if you decide which answers count as satisfied first.

Free tool

Work out your CSAT in seconds

Type how many people were satisfied and how many answered, or paste your ratings. Your CSAT appears as a percent.

What you type stays in your browser. Nothing is saved or sent.

Type your numbers and your score appears here.

How the CSAT is worked out

People rate one thing, such as a support chat or a delivery, from 1 to 5.

Count the answers that are a 4 or a 5. Those people were satisfied.
Divide that count by all answers.
Multiply by 100 to get a percent.

A worked example

230 customers rated their support chat. 172 gave a 4 or a 5.

172 divided by 230 is 0.7478.
Multiply by 100 and round: 74.78%.

Press "Try the example" above to see the same numbers in the calculator.

How to read your score

The score runs from 0% to 100%. Higher means a bigger share were satisfied.

CSAT works best right after a moment, such as a closed ticket. Compare it with your past scores for the same moment and read the comments. For how the scale and the number of answers change the result, see customer satisfaction score: how to calculate it.

Common questions

Count the 4s and 5s on a scale of 1 to 5. Divide by all answers, then multiply by 100. The result is the percent who were satisfied.

Want this score without the typing?

Pulseri sends the survey, collects answers and keeps the score current.

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