Pulseri eNPS survey questions you can copy
One score question and short follow-ups for your own team. Copy them and replace the company name.
The questions
Copy the whole set or just the questions you need. Replace the square brackets with your details.
Answer scale: 0 to 10
How likely are you to recommend [Company] as a place to work to a friend? (0 = not at all likely, 10 = extremely likely)
Ask this first. It gives you the score.
What is the main reason for your score?
Keep it open.
What is one thing that would make [Company] a better place to work?
Optional. Lets your team suggest changes.
What do you value most about working here?
Optional. Shows what to protect through change.
Is there anything you would like leadership to know?
Optional. Add it only if leadership will read the answers.
New to this score? Read what eNPS means.
How to use this template
- Tell your team why. Say why you are asking, who will see the answers and what you will do with them.
- Paste the questions. Replace [Company] with your company name. Keep the score question first.
- Send it on a schedule. Run it every quarter or twice a year. The trend matters more than any single number.
- Share what you learned. Subtract the share of detractors (0 to 6) from the share of promoters (9 or 10). Tell your team what you heard and what you will change.
Tips for better answers
Say what will happen with the answers, then do it. People stop answering when nothing changes.
Watch small groups. In a team of three, a result points at individuals. Report only on groups large enough to protect privacy.
Do not tie the score to pay or bonuses.
Share results, good and bad, within a few weeks.
For the full definition, read what is eNPS. To see how Pulseri surveys your own team, read about employee voice.
Questions about this template
Ask these questions at the right moment
Pulseri sends NPS, CSAT and CES surveys to customers and eNPS and ESAT surveys to your team, and alerts you when a score is low.
Free for 14 days. Cancel any time before it ends.