Pulseri CSAT survey questions you can copy
Asks how satisfied someone was with one moment, such as a support chat. Copy it and fill in the brackets.
The questions
Copy the whole set or just the questions you need. Replace the square brackets with your details.
Answer scale: 1 to 5
How satisfied were you with [the support you received today]? (1 = very dissatisfied, 5 = very satisfied)
Name one moment, such as your last support chat or your order.
What is the main reason for your rating?
Keep it open. The detail is here.
How could we have made this better?
Optional. Most useful when the rating was 3 or lower.
Was your question answered completely?
Optional. Yes or no.
New to this score? Read what CSAT means.
How to use this template
- Pick the moment. Choose one event, such as a closed support ticket or a finished order.
- Paste and fill in the brackets. Replace the square brackets with your moment.
- Send it soon after. Send within a day, while the person remembers.
- Work out the score. Divide the 4s and 5s by all answers. If 80 of 100 people pick a 4 or 5, your CSAT is 80 percent. Read the low ratings first.
Tips for better answers
Ask about one moment only. "How satisfied are you with us?" is a job for NPS.
Label the ends of the scale so everyone reads the numbers the same way.
Keep the survey to the rating and one open question.
Read the 1s and 2s the same day and reply.
For more customer satisfaction questions by moment, see which questions to ask from the first week to cancellation.
For when to send it and who follows up, see how to run a customer satisfaction survey.
To send this automatically when a ticket closes, see how an event survey works.
Questions about this template
Ask these questions at the right moment
Pulseri sends NPS, CSAT and CES surveys to customers and eNPS and ESAT surveys to your team, and alerts you when a score is low.
Free for 14 days. Cancel any time before it ends.