Pulseri CES survey questions you can copy
Asks how easy a task was. Copy it, name the task and send it right after.
The questions
Copy the whole set or just the questions you need. Replace the square brackets with your details.
Answer scale: 1 to 7
[Company] made it easy for me to [finish this task]. (1 = strongly disagree, 7 = strongly agree)
Name one task, such as exporting data. Higher is better.
What made it harder than it should have been?
Show this to people who answered 4 or lower.
What would have made it easier?
Optional. People often name the fix.
Did you need help from our team to finish?
Optional. Yes or no. Needing help signals a hard step.
New to this score? Read what CES means.
How to use this template
- Pick one task. Choose one task, such as a first setup, an export or a refund.
- Paste and fill in the brackets. Write your company name and the task in the brackets.
- Send it right after. Ask as soon as the task ends, in your app or by email.
- Average the answers. Add up the scores and divide by the number of answers. Answers of 7, 6, 6, 5 and 4 give a CES of 5.6. Read the reasons from low scorers.
Tips for better answers
Ask about one task at a time. "Importing your list" points to one screen. "Using our product" does not.
Ask right after the task. Memory of effort fades fast.
Compare scores by task and fix the lowest first.
Pair CES with "What made it harder than it should have been?" The answer says what is hard.
Questions about this template
Ask these questions at the right moment
Pulseri sends NPS, CSAT and CES surveys to customers and eNPS and ESAT surveys to your team, and alerts you when a score is low.
Free for 14 days. Cancel any time before it ends.