Pulseri Ask for feedback after a Zendesk ticket is solved
Send a short survey when a Zendesk ticket is solved. Connect once and Pulseri does the setup in Zendesk.
What it does
When a ticket is solved in Zendesk, Pulseri sends a short survey to the person who asked for help. You choose the survey and delay. You write no code, and Pulseri sets up Zendesk when you connect.
Who it suits
Support teams that want a satisfaction score for every solved ticket, beside the rest of their feedback.
Events you can start a survey from
A trigger waits for one event. Then Pulseri finds the person by email and sends the survey.
Ticket solved
A ticket changed to solved. Pulseri sends the requester a survey after any delay you set.
The requester's email
Pulseri finds the person by the requester's email. A new email is added as a person and counts toward your People limit.
How to set it up
Most people finish in minutes.
- In Zendesk Admin Center, add an OAuth client so Zendesk lets Pulseri connect. Choose Confidential and paste the redirect URL Pulseri shows you.
- In Pulseri, open Settings, then Integrations, and choose Connect next to Zendesk. Enter your Zendesk subdomain, client ID and client secret.
- Approve the connection when Zendesk asks. Pulseri does the rest in Zendesk.
- Create a trigger in Pulseri. Pick "Ticket solved", choose the survey and add a delay if you like.
Which plans have it
This comes from the current plan table.
Growth and aboveSee plans and pricing
Common questions
Works well with
Stripe
Ask for feedback after an invoice is paid or a checkout is completed.
Start a survey from your tools
All plansSigned webhooks
Send events in, and get alerts out, with a signature on every request.
Build your own
All plans
Try it on your own feedback
Start a free trial and connect it today.
Free for 14 days. Cancel any time before it ends.