[{"data":1,"prerenderedAt":150},["ShallowReactive",2],{"content:pages:\u002Ftools\u002Fnps-calculator":3},{"id":4,"title":5,"body":6,"canonical":113,"card":113,"cta":113,"description":114,"draft":115,"extension":116,"faq":117,"hero":133,"keywords":137,"locale":141,"meta":142,"mockup":113,"navigation":143,"noindex":115,"og":113,"path":144,"pricing":113,"resource":113,"section":145,"seo":146,"stem":147,"updated":148,"__hash__":149},"pages\u002Ftools\u002Fnps-calculator.md","Free NPS calculator",{"type":7,"value":8,"toc":106},"minimark",[9,14,18,44,47,51,54,69,72,76,79,90,93],[10,11,13],"h2",{"id":12},"how-the-nps-is-worked-out","How the NPS is worked out",[15,16,17],"p",{},"Ask one question: how likely is someone to recommend you, from 0 to 10?",[19,20,21,38,41],"ol",{},[22,23,24,25,29,30,33,34,37],"li",{},"Sort each answer. A 9 or 10 is a ",[26,27,28],"strong",{},"promoter",". A 7 or 8 is a ",[26,31,32],{},"passive",". A 0 to 6 is a ",[26,35,36],{},"detractor",".",[22,39,40],{},"Divide the promoters by all answers. Divide the detractors by all answers. Turn both into percentages.",[22,42,43],{},"Subtract the detractor percentage from the promoter percentage.",[15,45,46],{},"Passives count in the total but do not move the score.",[10,48,50],{"id":49},"a-worked-example","A worked example",[15,52,53],{},"90 customers answered: 48 promoters, 27 passives and 15 detractors.",[55,56,57,60,63],"ul",{},[22,58,59],{},"Promoters: 48 of 90 is 53.33%.",[22,61,62],{},"Detractors: 15 of 90 is 16.67%.",[22,64,65,66,37],{},"NPS: 53.33 minus 16.67 is ",[26,67,68],{},"36.67",[15,70,71],{},"Press \"Try the example\" above to see the same numbers in the calculator.",[10,73,75],{"id":74},"how-to-read-your-score","How to read your score",[15,77,78],{},"The score always sits between -100 and 100.",[55,80,81,84,87],{},[22,82,83],{},"Above 0: more promoters than detractors.",[22,85,86],{},"Below 0: more detractors than promoters.",[22,88,89],{},"100 means every answer was a 9 or 10. -100 means every answer was a 6 or lower.",[15,91,92],{},"Watch how the score moves between surveys and read what people wrote.",[15,94,95,96,101,102,37],{},"See ",[97,98,100],"a",{"href":99},"\u002Fblog\u002Fwhat-is-a-good-nps-score","what is a good NPS score"," and ",[97,103,105],{"href":104},"\u002Fblog\u002Fnps-vs-csat-vs-ces","NPS, CSAT and CES compared",{"title":107,"searchDepth":108,"depth":108,"links":109},"",2,[110,111,112],{"id":12,"depth":108,"text":13},{"id":49,"depth":108,"text":50},{"id":74,"depth":108,"text":75},null,"Enter your promoters, passives and detractors, or paste 0 to 10 scores, and get your Net Promoter Score at once. Nothing is saved or sent.",false,"md",[118,121,124,127,130],{"q":119,"a":120},"How do you calculate NPS?","Sort answers into promoters (9 or 10), passives (7 or 8) and detractors (0 to 6). Subtract the detractor share from the promoter share. The result is your NPS, from -100 to 100.",{"q":122,"a":123},"Do passives count in the score?","They count in the total, so they shrink each share. They are not added or subtracted at the end.",{"q":125,"a":126},"Why is my score a decimal?","Shares rarely come out even. The calculator rounds to two decimals, halves away from zero, as Pulseri does.",{"q":128,"a":129},"Is my data saved?","No. The maths runs in your browser. Nothing is stored or sent.",{"q":131,"a":132},"What if I have fewer than 20 answers?","It still works, but one person can move the score a lot. Read the comments too.",{"eyebrow":134,"title":135,"lede":136},"Free tool","Work out your NPS in seconds","Type how many customers gave each kind of answer, or paste your scores. Your NPS appears at once.",[138,139,140],"NPS calculator","how to calculate NPS","net promoter score calculator","en",{},true,"\u002Ftools\u002Fnps-calculator","tools",{"title":5,"description":114},"tools\u002Fnps-calculator","2026-10-15","-XqGrdmeB_-JKaRNt873rPbA-HKI5sjPsfReFUnWKzQ",1793908077192]