[{"data":1,"prerenderedAt":121},["ShallowReactive",2],{"content:pages:\u002Ftools\u002Fcsat-calculator":3},{"id":4,"title":5,"body":6,"canonical":84,"card":84,"cta":84,"description":85,"draft":86,"extension":87,"faq":88,"hero":104,"keywords":108,"locale":112,"meta":113,"mockup":84,"navigation":114,"noindex":86,"og":84,"path":115,"pricing":84,"resource":84,"section":116,"seo":117,"stem":118,"updated":119,"__hash__":120},"pages\u002Ftools\u002Fcsat-calculator.md","Free CSAT calculator",{"type":7,"value":8,"toc":77},"minimark",[9,14,18,31,35,38,52,55,59,62,70],[10,11,13],"h2",{"id":12},"how-the-csat-is-worked-out","How the CSAT is worked out",[15,16,17],"p",{},"People rate one thing, such as a support chat or a delivery, from 1 to 5.",[19,20,21,25,28],"ol",{},[22,23,24],"li",{},"Count the answers that are a 4 or a 5. Those people were satisfied.",[22,26,27],{},"Divide that count by all answers.",[22,29,30],{},"Multiply by 100 to get a percent.",[10,32,34],{"id":33},"a-worked-example","A worked example",[15,36,37],{},"230 customers rated their support chat. 172 gave a 4 or a 5.",[39,40,41,44],"ul",{},[22,42,43],{},"172 divided by 230 is 0.7478.",[22,45,46,47,51],{},"Multiply by 100 and round: ",[48,49,50],"strong",{},"74.78%",".",[15,53,54],{},"Press \"Try the example\" above to see the same numbers in the calculator.",[10,56,58],{"id":57},"how-to-read-your-score","How to read your score",[15,60,61],{},"The score runs from 0% to 100%. Higher means a bigger share were satisfied.",[15,63,64,65,51],{},"CSAT works best right after a moment, such as a closed ticket. Compare it with your past scores for the same moment and read the comments. For how the scale and the number of answers change the result, see ",[66,67,69],"a",{"href":68},"\u002Fblog\u002Fcustomer-satisfaction-score","customer satisfaction score: how to calculate it",[15,71,72,73,51],{},"See also ",[66,74,76],{"href":75},"\u002Fblog\u002Fnps-vs-csat-vs-ces","NPS, CSAT and CES compared",{"title":78,"searchDepth":79,"depth":79,"links":80},"",2,[81,82,83],{"id":12,"depth":79,"text":13},{"id":33,"depth":79,"text":34},{"id":57,"depth":79,"text":58},null,"Enter satisfied responses and your total, or paste 1 to 5 ratings, and get your CSAT as a percent. Nothing is saved or sent.",false,"md",[89,92,95,98,101],{"q":90,"a":91},"How do you calculate CSAT?","Count the 4s and 5s on a scale of 1 to 5. Divide by all answers, then multiply by 100. The result is the percent who were satisfied.",{"q":93,"a":94},"Which ratings count as satisfied?","A 4 or a 5. A 3 is neutral. A 1 or 2 is dissatisfied.",{"q":96,"a":97},"Why is my score a decimal?","Shares rarely come out even. The calculator rounds to two decimals, halves away from zero, as Pulseri does.",{"q":99,"a":100},"Is my data saved?","No. The maths runs in your browser. Nothing is stored or sent.",{"q":102,"a":103},"Does the calculator work for a scale other than 1 to 5?","Not for the list. For counts, any scale works if you decide which answers count as satisfied first.",{"eyebrow":105,"title":106,"lede":107},"Free tool","Work out your CSAT in seconds","Type how many people were satisfied and how many answered, or paste your ratings. Your CSAT appears as a percent.",[109,110,111],"CSAT calculator","how to calculate CSAT","customer satisfaction score calculator","en",{},true,"\u002Ftools\u002Fcsat-calculator","tools",{"title":5,"description":85},"tools\u002Fcsat-calculator","2026-10-15","nPpXw-D95msz9tcrTSMBUnxmZi4spk5QPk-rZLbG7c0",1793908077289]