[{"data":1,"prerenderedAt":218},["ShallowReactive",2],{"content:pages:\u002Fresources\u002Fnps-survey-questions":3,"content:glossary:list:terms":105},{"id":4,"title":5,"body":6,"canonical":41,"card":42,"cta":41,"description":43,"draft":44,"extension":45,"faq":46,"hero":56,"keywords":60,"locale":64,"meta":65,"mockup":41,"navigation":66,"noindex":44,"og":41,"path":67,"pricing":41,"resource":68,"section":100,"seo":101,"stem":102,"updated":103,"__hash__":104},"pages\u002Fresources\u002Fnps-survey-questions.md","NPS survey questions: a template you can copy",{"type":7,"value":8,"toc":36},"minimark",[9,14,18,21,24,27],[10,11,13],"h2",{"id":12},"tips-for-better-answers","Tips for better answers",[15,16,17],"p",{},"Ask the score first. Questions before it change the number.",[15,19,20],{},"Keep the survey short enough to finish on a phone in under a minute.",[15,22,23],{},"Do not reward a high score. It changes the number and tells you nothing true.",[15,25,26],{},"Reply to people. One line, such as \"Thank you, we are fixing that this month\", shows that answering was worth the time.",[15,28,29,30,35],{},"Not sure what a good score is? Read ",[31,32,34],"a",{"href":33},"\u002Fblog\u002Fwhat-is-a-good-nps-score","what is a good NPS score",".",{"title":37,"searchDepth":38,"depth":38,"links":39},"",2,[40],{"id":12,"depth":38,"text":13},null,"NPS questions: the 0 to 10 score question and the follow-ups that turn a score into something you can act on.","Copy ready-made NPS survey questions with the 0 to 10 score question and the follow-ups that make answers useful.",false,"md",[47,50,53],{"q":48,"a":49},"How many questions should an NPS survey have?","Two are enough: the score question and one open question asking why. Each extra question lowers the number of people who finish.",{"q":51,"a":52},"Can I change the wording of the score question?","Keep it close to the original so results compare over time. You can swap \"friend or colleague\" for who fits your product. Keep the 0 to 10 scale.",{"q":54,"a":55},"How often should I send an NPS survey?","Once a quarter or twice a year works for most teams. By default, Pulseri waits at least 90 days before it asks the same person again.",{"eyebrow":57,"title":58,"lede":59},"Survey template","NPS survey questions you can copy","One score question and a few short follow-ups. Copy them and replace the company name.",[61,62,63],"NPS survey questions","NPS survey template","net promoter score questions","en",{},true,"\u002Fresources\u002Fnps-survey-questions",{"term":69,"scale":70,"questions":71,"steps":87},"nps","0 to 10",[72,75,78,81,84],{"text":73,"note":74},"How likely are you to recommend [Company] to a friend or colleague? (0 = not at all likely, 10 = extremely likely)","Ask this first. It gives you the score.",{"text":76,"note":77},"What is the main reason for your score?","The reason matters most. Keep it open.",{"text":79,"note":80},"What is one thing we could do to improve your experience?","Optional. Finds the next fix.",{"text":82,"note":83},"What do you like most about [Company]?","Optional. Shows what to say more loudly on your site.",{"text":85,"note":86},"May we contact you about your answers?","Optional. Add it only if someone will follow up.",[88,91,94,97],{"name":89,"text":90},"Choose who to ask","Pick a group, such as customers who have used you for at least a month. Keep it the same each time so scores compare.",{"name":92,"text":93},"Paste the questions","Replace [Company] with your company name. Keep the score question first and its wording.",{"name":95,"text":96},"Send it on a schedule","Ask every quarter or twice a year. More often tires people out.",{"name":98,"text":99},"Work out the score and reply","Subtract the share of detractors (0 to 6) from the share of promoters (9 or 10). Passives (7 or 8) add to neither. Read the reasons and reply to unhappy answers first.","resources",{"title":5,"description":43},"resources\u002Fnps-survey-questions","2026-10-15","iO4U36tTrT-NxblzdvT8bCWkDKlHWkvDogPs6qIxr7A",[106,116,125,134,143,151,159,168,175,182,189,196,203,211],{"path":107,"title":108,"term":109,"short":110,"card":111,"related":112,"updated":115},"\u002Fglossary\u002Fces","What is CES? Customer effort score explained","CES","Customer effort score (CES) shows how easy it was for a customer to finish a task, on a scale from 1 to 7.","How easy it was for a customer to finish a task, on a scale from 1 to 7.",[113,69,114],"csat","event-survey","2026-10-15T00:00:00.000Z",{"path":117,"title":118,"term":119,"short":120,"card":121,"related":122,"updated":115},"\u002Fglossary\u002Fcsat","What is CSAT? The customer satisfaction score","CSAT","Customer satisfaction score (CSAT) shows the share of customers who said they were satisfied with one moment.","The share of customers who said they were satisfied with one moment.",[69,123,114,124],"ces","esat",{"path":126,"title":127,"term":128,"short":129,"card":130,"related":131,"updated":115},"\u002Fglossary\u002Fdaily-limit","What is a daily limit? A cap on event surveys","Daily limit","A daily limit is a cap on how many event surveys, such as CSAT or CES, one person can receive in a day.","The most event surveys one person can receive in a day.",[114,132,133,113],"relationship-cooldown","survey-fatigue",{"path":135,"title":136,"term":137,"short":138,"card":139,"related":140,"updated":115},"\u002Fglossary\u002Fdetractor","What is a detractor? NPS detractors explained","Detractor","A detractor is a person who answers 0 to 6 on the NPS question. They are unlikely to recommend you and may be unhappy.","A person who answers 0 to 6 on the NPS question and may be unhappy.",[69,141,142],"promoter","passive",{"path":144,"title":145,"term":146,"short":147,"card":148,"related":149,"updated":115},"\u002Fglossary\u002Fenps","What is eNPS? Employee Net Promoter Score","eNPS","Employee Net Promoter Score (eNPS) shows how likely your team is to recommend your company as a place to work.","How likely your team is to recommend your company as a place to work.",[69,124,141,150],"detractor",{"path":152,"title":153,"term":154,"short":155,"card":156,"related":157,"updated":115},"\u002Fglossary\u002Fesat","What is ESAT? Employee satisfaction score","ESAT","Employee satisfaction score (ESAT) shows the share of your team who said they were satisfied with one thing.","The share of your team who said they were satisfied with one thing.",[158,113,69],"enps",{"path":160,"title":161,"term":162,"short":163,"card":164,"related":165,"updated":115},"\u002Fglossary\u002Fevent-survey","What is an event survey? Sent after an event","Event survey","An event survey is a survey that is sent when something happens, such as a closed support ticket, instead of on a schedule.","A survey sent when something happens, such as a closed ticket.",[113,123,166,167],"daily-limit","segment",{"path":169,"title":170,"term":171,"short":172,"card":173,"related":174,"updated":115},"\u002Fglossary\u002Fnps","What is NPS? Net Promoter Score explained","NPS","Net Promoter Score (NPS) shows how likely customers are to recommend you, as a number from -100 to 100.","How likely customers are to recommend you, from -100 to 100.",[141,142,150,113,158],{"path":176,"title":177,"term":178,"short":179,"card":180,"related":181,"updated":115},"\u002Fglossary\u002Fpassive","What is a passive? NPS passives explained","Passive","A passive is a person who answers 7 or 8 on the NPS question. They are satisfied but not excited, and they are easy to lose.","A person who answers 7 or 8 on the NPS question and is easy to lose.",[69,141,150],{"path":183,"title":184,"term":185,"short":186,"card":187,"related":188,"updated":115},"\u002Fglossary\u002Fpromoter","What is a promoter? NPS promoters explained","Promoter","A promoter is a person who answers 9 or 10 on the NPS question. They are very likely to recommend you.","A person who gives 9 or 10 on NPS and is likely to recommend you.",[69,150,142],{"path":190,"title":191,"term":192,"short":193,"card":194,"related":195,"updated":115},"\u002Fglossary\u002Frelationship-cooldown","What is a relationship cooldown? A survey break","Relationship cooldown","A relationship cooldown is the time Pulseri waits before it asks the same person for another NPS, eNPS or ESAT survey. The default is 90 days.","The time Pulseri waits before it asks the same person for another survey.",[133,166,69,158],{"path":197,"title":198,"term":199,"short":200,"card":201,"related":202,"updated":115},"\u002Fglossary\u002Fresponse-rate","What is a survey response rate?","Response rate","Response rate is the share of the people you asked who answered the survey, shown as a percentage.","The share of the people you asked who answered the survey.",[133,114,69],{"path":204,"title":205,"term":206,"short":207,"card":208,"related":209,"updated":115},"\u002Fglossary\u002Fsegment","What is a segment? Grouping people for surveys","Segment","A segment is a saved group of people picked by a rule, such as everyone on a paid plan or everyone who joined last month.","A saved group of people picked by a rule, such as everyone on a paid plan.",[69,114,210],"response-rate",{"path":212,"title":213,"term":214,"short":215,"card":216,"related":217,"updated":115},"\u002Fglossary\u002Fsurvey-fatigue","What is survey fatigue? Causes and how to avoid it","Survey fatigue","Survey fatigue is when people stop answering, or answer without care, because they are asked too often or the survey is too long.","When people stop answering because they are asked too often.",[210,132,166],1793908077610]