[{"data":1,"prerenderedAt":223},["ShallowReactive",2],{"content:pages:\u002Fresources\u002Fenps-survey-questions":3,"content:glossary:list:terms":110},{"id":4,"title":5,"body":6,"canonical":46,"card":47,"cta":46,"description":48,"draft":49,"extension":50,"faq":51,"hero":61,"keywords":65,"locale":69,"meta":70,"mockup":46,"navigation":71,"noindex":49,"og":46,"path":72,"pricing":46,"resource":73,"section":105,"seo":106,"stem":107,"updated":108,"__hash__":109},"pages\u002Fresources\u002Fenps-survey-questions.md","eNPS survey questions: a template you can copy",{"type":7,"value":8,"toc":41},"minimark",[9,14,18,21,24,27],[10,11,13],"h2",{"id":12},"tips-for-better-answers","Tips for better answers",[15,16,17],"p",{},"Say what will happen with the answers, then do it. People stop answering when nothing changes.",[15,19,20],{},"Watch small groups. In a team of three, a result points at individuals. Report only on groups large enough to protect privacy.",[15,22,23],{},"Do not tie the score to pay or bonuses.",[15,25,26],{},"Share results, good and bad, within a few weeks.",[15,28,29,30,35,36,40],{},"For the full definition, read ",[31,32,34],"a",{"href":33},"\u002Fresources\u002Fglossary\u002Fenps","what is eNPS",". To see how Pulseri surveys your own team, read about ",[31,37,39],{"href":38},"\u002Fproduct\u002Femployee-voice","employee voice",".",{"title":42,"searchDepth":43,"depth":43,"links":44},"",2,[45],{"id":12,"depth":43,"text":13},null,"Employee NPS questions: the 0 to 10 recommend question and follow-ups that help your team speak up.","Copy ready-made employee NPS questions with the 0 to 10 recommend question plus follow-ups that help your team speak up.",false,"md",[52,55,58],{"q":53,"a":54},"What is the difference between eNPS and ESAT?","eNPS asks how likely people are to recommend working for you, a regular check on the whole company. ESAT asks how satisfied people are with one thing, such as onboarding.",{"q":56,"a":57},"Should eNPS be anonymous?","Decide before you send, and say so. People answer more openly when their name is not attached. If you show names, say that too.",{"q":59,"a":60},"How often should I run eNPS?","Every quarter or twice a year suits most teams. More often tires people out, especially if nothing changes.",{"eyebrow":62,"title":63,"lede":64},"Survey template","eNPS survey questions you can copy","One score question and short follow-ups for your own team. Copy them and replace the company name.",[66,67,68],"eNPS survey questions","employee NPS template","employee net promoter score questions","en",{},true,"\u002Fresources\u002Fenps-survey-questions",{"term":74,"scale":75,"questions":76,"steps":92},"enps","0 to 10",[77,80,83,86,89],{"text":78,"note":79},"How likely are you to recommend [Company] as a place to work to a friend? (0 = not at all likely, 10 = extremely likely)","Ask this first. It gives you the score.",{"text":81,"note":82},"What is the main reason for your score?","Keep it open.",{"text":84,"note":85},"What is one thing that would make [Company] a better place to work?","Optional. Lets your team suggest changes.",{"text":87,"note":88},"What do you value most about working here?","Optional. Shows what to protect through change.",{"text":90,"note":91},"Is there anything you would like leadership to know?","Optional. Add it only if leadership will read the answers.",[93,96,99,102],{"name":94,"text":95},"Tell your team why","Say why you are asking, who will see the answers and what you will do with them.",{"name":97,"text":98},"Paste the questions","Replace [Company] with your company name. Keep the score question first.",{"name":100,"text":101},"Send it on a schedule","Run it every quarter or twice a year. The trend matters more than any single number.",{"name":103,"text":104},"Share what you learned","Subtract the share of detractors (0 to 6) from the share of promoters (9 or 10). Tell your team what you heard and what you will change.","resources",{"title":5,"description":48},"resources\u002Fenps-survey-questions","2026-10-15","rwidh9mB9kungFERLBLf-5rioCTCaVdS6ZMHFxjjAYI",[111,122,131,140,149,157,164,173,180,187,194,201,208,216],{"path":112,"title":113,"term":114,"short":115,"card":116,"related":117,"updated":121},"\u002Fglossary\u002Fces","What is CES? Customer effort score explained","CES","Customer effort score (CES) shows how easy it was for a customer to finish a task, on a scale from 1 to 7.","How easy it was for a customer to finish a task, on a scale from 1 to 7.",[118,119,120],"csat","nps","event-survey","2026-10-15T00:00:00.000Z",{"path":123,"title":124,"term":125,"short":126,"card":127,"related":128,"updated":121},"\u002Fglossary\u002Fcsat","What is CSAT? The customer satisfaction score","CSAT","Customer satisfaction score (CSAT) shows the share of customers who said they were satisfied with one moment.","The share of customers who said they were satisfied with one moment.",[119,129,120,130],"ces","esat",{"path":132,"title":133,"term":134,"short":135,"card":136,"related":137,"updated":121},"\u002Fglossary\u002Fdaily-limit","What is a daily limit? A cap on event surveys","Daily limit","A daily limit is a cap on how many event surveys, such as CSAT or CES, one person can receive in a day.","The most event surveys one person can receive in a day.",[120,138,139,118],"relationship-cooldown","survey-fatigue",{"path":141,"title":142,"term":143,"short":144,"card":145,"related":146,"updated":121},"\u002Fglossary\u002Fdetractor","What is a detractor? NPS detractors explained","Detractor","A detractor is a person who answers 0 to 6 on the NPS question. They are unlikely to recommend you and may be unhappy.","A person who answers 0 to 6 on the NPS question and may be unhappy.",[119,147,148],"promoter","passive",{"path":150,"title":151,"term":152,"short":153,"card":154,"related":155,"updated":121},"\u002Fglossary\u002Fenps","What is eNPS? Employee Net Promoter Score","eNPS","Employee Net Promoter Score (eNPS) shows how likely your team is to recommend your company as a place to work.","How likely your team is to recommend your company as a place to work.",[119,130,147,156],"detractor",{"path":158,"title":159,"term":160,"short":161,"card":162,"related":163,"updated":121},"\u002Fglossary\u002Fesat","What is ESAT? Employee satisfaction score","ESAT","Employee satisfaction score (ESAT) shows the share of your team who said they were satisfied with one thing.","The share of your team who said they were satisfied with one thing.",[74,118,119],{"path":165,"title":166,"term":167,"short":168,"card":169,"related":170,"updated":121},"\u002Fglossary\u002Fevent-survey","What is an event survey? Sent after an event","Event survey","An event survey is a survey that is sent when something happens, such as a closed support ticket, instead of on a schedule.","A survey sent when something happens, such as a closed ticket.",[118,129,171,172],"daily-limit","segment",{"path":174,"title":175,"term":176,"short":177,"card":178,"related":179,"updated":121},"\u002Fglossary\u002Fnps","What is NPS? Net Promoter Score explained","NPS","Net Promoter Score (NPS) shows how likely customers are to recommend you, as a number from -100 to 100.","How likely customers are to recommend you, from -100 to 100.",[147,148,156,118,74],{"path":181,"title":182,"term":183,"short":184,"card":185,"related":186,"updated":121},"\u002Fglossary\u002Fpassive","What is a passive? NPS passives explained","Passive","A passive is a person who answers 7 or 8 on the NPS question. They are satisfied but not excited, and they are easy to lose.","A person who answers 7 or 8 on the NPS question and is easy to lose.",[119,147,156],{"path":188,"title":189,"term":190,"short":191,"card":192,"related":193,"updated":121},"\u002Fglossary\u002Fpromoter","What is a promoter? NPS promoters explained","Promoter","A promoter is a person who answers 9 or 10 on the NPS question. They are very likely to recommend you.","A person who gives 9 or 10 on NPS and is likely to recommend you.",[119,156,148],{"path":195,"title":196,"term":197,"short":198,"card":199,"related":200,"updated":121},"\u002Fglossary\u002Frelationship-cooldown","What is a relationship cooldown? A survey break","Relationship cooldown","A relationship cooldown is the time Pulseri waits before it asks the same person for another NPS, eNPS or ESAT survey. The default is 90 days.","The time Pulseri waits before it asks the same person for another survey.",[139,171,119,74],{"path":202,"title":203,"term":204,"short":205,"card":206,"related":207,"updated":121},"\u002Fglossary\u002Fresponse-rate","What is a survey response rate?","Response rate","Response rate is the share of the people you asked who answered the survey, shown as a percentage.","The share of the people you asked who answered the survey.",[139,120,119],{"path":209,"title":210,"term":211,"short":212,"card":213,"related":214,"updated":121},"\u002Fglossary\u002Fsegment","What is a segment? Grouping people for surveys","Segment","A segment is a saved group of people picked by a rule, such as everyone on a paid plan or everyone who joined last month.","A saved group of people picked by a rule, such as everyone on a paid plan.",[119,120,215],"response-rate",{"path":217,"title":218,"term":219,"short":220,"card":221,"related":222,"updated":121},"\u002Fglossary\u002Fsurvey-fatigue","What is survey fatigue? Causes and how to avoid it","Survey fatigue","Survey fatigue is when people stop answering, or answer without care, because they are asked too often or the survey is too long.","When people stop answering because they are asked too often.",[215,138,171],1793908074938]