[{"data":1,"prerenderedAt":238},["ShallowReactive",2],{"content:pages:\u002Fresources\u002Fcsat-survey-questions":3,"content:glossary:list:terms":126},{"id":4,"title":5,"body":6,"canonical":65,"card":66,"cta":65,"description":67,"draft":68,"extension":69,"faq":70,"hero":80,"keywords":84,"locale":88,"meta":89,"mockup":65,"navigation":90,"noindex":68,"og":65,"path":91,"pricing":65,"resource":92,"section":121,"seo":122,"stem":123,"updated":124,"__hash__":125},"pages\u002Fresources\u002Fcsat-survey-questions.md","CSAT survey questions: a template you can copy",{"type":7,"value":8,"toc":60},"minimark",[9,14,24,27,34,37,45,52],[10,11,13],"h2",{"id":12},"tips-for-better-answers","Tips for better answers",[15,16,17,18,23],"p",{},"Ask about one moment only. \"How satisfied are you with us?\" is a job for ",[19,20,22],"a",{"href":21},"\u002Fresources\u002Fglossary\u002Fnps","NPS",".",[15,25,26],{},"Label the ends of the scale so everyone reads the numbers the same way.",[15,28,29,30,23],{},"Keep the survey to the rating and ",[19,31,33],{"href":32},"\u002Fblog\u002Fopen-ended-survey-questions-examples","one open question",[15,35,36],{},"Read the 1s and 2s the same day and reply.",[15,38,39,40,44],{},"For more customer satisfaction questions by moment, see ",[19,41,43],{"href":42},"\u002Fblog\u002Fcustomer-satisfaction-questions-to-ask","which questions to ask"," from the first week to cancellation.",[15,46,47,48,23],{},"For when to send it and who follows up, see how to run a ",[19,49,51],{"href":50},"\u002Fblog\u002Fcustomer-satisfaction-survey","customer satisfaction survey",[15,53,54,55,59],{},"To send this automatically when a ticket closes, see how an ",[19,56,58],{"href":57},"\u002Fresources\u002Fglossary\u002Fevent-survey","event survey"," works.",{"title":61,"searchDepth":62,"depth":62,"links":63},"",2,[64],{"id":12,"depth":62,"text":13},null,"Customer satisfaction questions: the 1 to 5 rating and follow-ups for support chats, orders and setup.","Copy ready-made CSAT survey questions with the 1 to 5 satisfaction question plus follow-ups for support chats, orders and setup.",false,"md",[71,74,77],{"q":72,"a":73},"What is a good CSAT score?","It depends on your product and who you ask. Compare with your own earlier scores and read the reasons behind low ratings.",{"q":75,"a":76},"Should I use stars, numbers or faces?","Any works if the scale runs from 1 to 5 and every point has a label, so a 3 means the same to everyone.",{"q":78,"a":79},"How soon after a support ticket should I send the survey?","Within a day. Pulseri lets you send it a set time after the ticket closes, and a daily limit caps how many surveys one person gets.",{"eyebrow":81,"title":82,"lede":83},"Survey template","CSAT survey questions you can copy","Asks how satisfied someone was with one moment, such as a support chat. Copy it and fill in the brackets.",[85,86,87],"CSAT survey questions","customer satisfaction survey template","post support survey","en",{},true,"\u002Fresources\u002Fcsat-survey-questions",{"term":93,"scale":94,"questions":95,"steps":108},"csat","1 to 5",[96,99,102,105],{"text":97,"note":98},"How satisfied were you with [the support you received today]? (1 = very dissatisfied, 5 = very satisfied)","Name one moment, such as your last support chat or your order.",{"text":100,"note":101},"What is the main reason for your rating?","Keep it open. The detail is here.",{"text":103,"note":104},"How could we have made this better?","Optional. Most useful when the rating was 3 or lower.",{"text":106,"note":107},"Was your question answered completely?","Optional. Yes or no.",[109,112,115,118],{"name":110,"text":111},"Pick the moment","Choose one event, such as a closed support ticket or a finished order.",{"name":113,"text":114},"Paste and fill in the brackets","Replace the square brackets with your moment.",{"name":116,"text":117},"Send it soon after","Send within a day, while the person remembers.",{"name":119,"text":120},"Work out the score","Divide the 4s and 5s by all answers. If 80 of 100 people pick a 4 or 5, your CSAT is 80 percent. Read the low ratings first.","resources",{"title":5,"description":67},"resources\u002Fcsat-survey-questions","2026-10-15","8sBtlA1zIcPzZ4LCmqMV_Jfot8TTaEkoXI_zkIa-XwM",[127,137,146,155,164,172,180,189,195,202,209,216,223,231],{"path":128,"title":129,"term":130,"short":131,"card":132,"related":133,"updated":136},"\u002Fglossary\u002Fces","What is CES? Customer effort score explained","CES","Customer effort score (CES) shows how easy it was for a customer to finish a task, on a scale from 1 to 7.","How easy it was for a customer to finish a task, on a scale from 1 to 7.",[93,134,135],"nps","event-survey","2026-10-15T00:00:00.000Z",{"path":138,"title":139,"term":140,"short":141,"card":142,"related":143,"updated":136},"\u002Fglossary\u002Fcsat","What is CSAT? The customer satisfaction score","CSAT","Customer satisfaction score (CSAT) shows the share of customers who said they were satisfied with one moment.","The share of customers who said they were satisfied with one moment.",[134,144,135,145],"ces","esat",{"path":147,"title":148,"term":149,"short":150,"card":151,"related":152,"updated":136},"\u002Fglossary\u002Fdaily-limit","What is a daily limit? A cap on event surveys","Daily limit","A daily limit is a cap on how many event surveys, such as CSAT or CES, one person can receive in a day.","The most event surveys one person can receive in a day.",[135,153,154,93],"relationship-cooldown","survey-fatigue",{"path":156,"title":157,"term":158,"short":159,"card":160,"related":161,"updated":136},"\u002Fglossary\u002Fdetractor","What is a detractor? NPS detractors explained","Detractor","A detractor is a person who answers 0 to 6 on the NPS question. They are unlikely to recommend you and may be unhappy.","A person who answers 0 to 6 on the NPS question and may be unhappy.",[134,162,163],"promoter","passive",{"path":165,"title":166,"term":167,"short":168,"card":169,"related":170,"updated":136},"\u002Fglossary\u002Fenps","What is eNPS? Employee Net Promoter Score","eNPS","Employee Net Promoter Score (eNPS) shows how likely your team is to recommend your company as a place to work.","How likely your team is to recommend your company as a place to work.",[134,145,162,171],"detractor",{"path":173,"title":174,"term":175,"short":176,"card":177,"related":178,"updated":136},"\u002Fglossary\u002Fesat","What is ESAT? Employee satisfaction score","ESAT","Employee satisfaction score (ESAT) shows the share of your team who said they were satisfied with one thing.","The share of your team who said they were satisfied with one thing.",[179,93,134],"enps",{"path":181,"title":182,"term":183,"short":184,"card":185,"related":186,"updated":136},"\u002Fglossary\u002Fevent-survey","What is an event survey? Sent after an event","Event survey","An event survey is a survey that is sent when something happens, such as a closed support ticket, instead of on a schedule.","A survey sent when something happens, such as a closed ticket.",[93,144,187,188],"daily-limit","segment",{"path":190,"title":191,"term":22,"short":192,"card":193,"related":194,"updated":136},"\u002Fglossary\u002Fnps","What is NPS? Net Promoter Score explained","Net Promoter Score (NPS) shows how likely customers are to recommend you, as a number from -100 to 100.","How likely customers are to recommend you, from -100 to 100.",[162,163,171,93,179],{"path":196,"title":197,"term":198,"short":199,"card":200,"related":201,"updated":136},"\u002Fglossary\u002Fpassive","What is a passive? NPS passives explained","Passive","A passive is a person who answers 7 or 8 on the NPS question. They are satisfied but not excited, and they are easy to lose.","A person who answers 7 or 8 on the NPS question and is easy to lose.",[134,162,171],{"path":203,"title":204,"term":205,"short":206,"card":207,"related":208,"updated":136},"\u002Fglossary\u002Fpromoter","What is a promoter? NPS promoters explained","Promoter","A promoter is a person who answers 9 or 10 on the NPS question. They are very likely to recommend you.","A person who gives 9 or 10 on NPS and is likely to recommend you.",[134,171,163],{"path":210,"title":211,"term":212,"short":213,"card":214,"related":215,"updated":136},"\u002Fglossary\u002Frelationship-cooldown","What is a relationship cooldown? A survey break","Relationship cooldown","A relationship cooldown is the time Pulseri waits before it asks the same person for another NPS, eNPS or ESAT survey. The default is 90 days.","The time Pulseri waits before it asks the same person for another survey.",[154,187,134,179],{"path":217,"title":218,"term":219,"short":220,"card":221,"related":222,"updated":136},"\u002Fglossary\u002Fresponse-rate","What is a survey response rate?","Response rate","Response rate is the share of the people you asked who answered the survey, shown as a percentage.","The share of the people you asked who answered the survey.",[154,135,134],{"path":224,"title":225,"term":226,"short":227,"card":228,"related":229,"updated":136},"\u002Fglossary\u002Fsegment","What is a segment? Grouping people for surveys","Segment","A segment is a saved group of people picked by a rule, such as everyone on a paid plan or everyone who joined last month.","A saved group of people picked by a rule, such as everyone on a paid plan.",[134,135,230],"response-rate",{"path":232,"title":233,"term":234,"short":235,"card":236,"related":237,"updated":136},"\u002Fglossary\u002Fsurvey-fatigue","What is survey fatigue? Causes and how to avoid it","Survey fatigue","Survey fatigue is when people stop answering, or answer without care, because they are asked too often or the survey is too long.","When people stop answering because they are asked too often.",[230,153,187],1793908077473]