[{"data":1,"prerenderedAt":207},["ShallowReactive",2],{"content:glossary:\u002Fglossary\u002Fresponse-rate":3,"content:glossary:list:terms":101},{"id":4,"title":5,"body":6,"canonical":82,"card":83,"description":84,"draft":85,"extension":86,"locale":87,"meta":88,"navigation":89,"noindex":85,"og":82,"path":90,"related":91,"seo":95,"short":96,"stem":97,"term":98,"updated":99,"__hash__":100},"glossary\u002Fglossary\u002Fresponse-rate.md","What is a survey response rate?",{"type":7,"value":8,"toc":73},"minimark",[9,13,18,21,25,28,32,54,58,61,65],[10,11,12],"p",{},"Response rate is the share of the people you asked who answered. If you send a survey to 400 people and 100 answer, your response rate is 25 percent.",[14,15,17],"h2",{"id":16},"how-to-work-it-out","How to work it out",[10,19,20],{},"Divide the number of answers by the number of people who received the survey, then multiply by 100. Count only surveys that were delivered. A bounced email reached no one.",[14,22,24],{"id":23},"why-it-matters","Why it matters",[10,26,27],{},"With few answers, one person can move the score a lot. If only the happiest or angriest people reply, the score misses everyone else. Read the response rate next to the score.",[14,29,31],{"id":30},"what-helps-people-answer","What helps people answer",[33,34,35,39,42,45],"ul",{},[36,37,38],"li",{},"Keep the survey short: one rating and one open question.",[36,40,41],{},"Ask close to the thing you ask about.",[36,43,44],{},"Make it easy: answer inside your app or with one click from an email.",[36,46,47,48,53],{},"Do not ask too often. See ",[49,50,52],"a",{"href":51},"\u002Fresources\u002Fglossary\u002Fsurvey-fatigue","survey fatigue",".",[14,55,57],{"id":56},"compare-with-yourself","Compare with yourself",[10,59,60],{},"Rates differ a lot between email and in-app surveys, and between customers and employees. Compare with your own earlier surveys of the same kind.",[14,62,64],{"id":63},"keep-reading","Keep reading",[33,66,67],{},[36,68,69],{},[49,70,72],{"href":71},"\u002Fblog\u002Fhow-to-ask-for-feedback-without-annoying-people","How to ask for feedback without annoying people",{"title":74,"searchDepth":75,"depth":75,"links":76},"",2,[77,78,79,80,81],{"id":16,"depth":75,"text":17},{"id":23,"depth":75,"text":24},{"id":30,"depth":75,"text":31},{"id":56,"depth":75,"text":57},{"id":63,"depth":75,"text":64},null,"The share of the people you asked who answered the survey.","Response rate is the share of people you asked who answered. Learn how to work it out and what to try when it is low.",false,"md","en",{},true,"\u002Fglossary\u002Fresponse-rate",[92,93,94],"survey-fatigue","event-survey","nps",{"title":5,"description":84},"Response rate is the share of the people you asked who answered the survey, shown as a percentage.","glossary\u002Fresponse-rate","Response rate","2026-10-15","wu55ApLiCim0D1dXz5DGiAdh4VElqRfTR_8CLo7omNM",[102,111,120,128,137,145,153,162,169,176,183,190,192,200],{"path":103,"title":104,"term":105,"short":106,"card":107,"related":108,"updated":110},"\u002Fglossary\u002Fces","What is CES? Customer effort score explained","CES","Customer effort score (CES) shows how easy it was for a customer to finish a task, on a scale from 1 to 7.","How easy it was for a customer to finish a task, on a scale from 1 to 7.",[109,94,93],"csat","2026-10-15T00:00:00.000Z",{"path":112,"title":113,"term":114,"short":115,"card":116,"related":117,"updated":110},"\u002Fglossary\u002Fcsat","What is CSAT? The customer satisfaction score","CSAT","Customer satisfaction score (CSAT) shows the share of customers who said they were satisfied with one moment.","The share of customers who said they were satisfied with one moment.",[94,118,93,119],"ces","esat",{"path":121,"title":122,"term":123,"short":124,"card":125,"related":126,"updated":110},"\u002Fglossary\u002Fdaily-limit","What is a daily limit? A cap on event surveys","Daily limit","A daily limit is a cap on how many event surveys, such as CSAT or CES, one person can receive in a day.","The most event surveys one person can receive in a day.",[93,127,92,109],"relationship-cooldown",{"path":129,"title":130,"term":131,"short":132,"card":133,"related":134,"updated":110},"\u002Fglossary\u002Fdetractor","What is a detractor? NPS detractors explained","Detractor","A detractor is a person who answers 0 to 6 on the NPS question. They are unlikely to recommend you and may be unhappy.","A person who answers 0 to 6 on the NPS question and may be unhappy.",[94,135,136],"promoter","passive",{"path":138,"title":139,"term":140,"short":141,"card":142,"related":143,"updated":110},"\u002Fglossary\u002Fenps","What is eNPS? Employee Net Promoter Score","eNPS","Employee Net Promoter Score (eNPS) shows how likely your team is to recommend your company as a place to work.","How likely your team is to recommend your company as a place to work.",[94,119,135,144],"detractor",{"path":146,"title":147,"term":148,"short":149,"card":150,"related":151,"updated":110},"\u002Fglossary\u002Fesat","What is ESAT? Employee satisfaction score","ESAT","Employee satisfaction score (ESAT) shows the share of your team who said they were satisfied with one thing.","The share of your team who said they were satisfied with one thing.",[152,109,94],"enps",{"path":154,"title":155,"term":156,"short":157,"card":158,"related":159,"updated":110},"\u002Fglossary\u002Fevent-survey","What is an event survey? Sent after an event","Event survey","An event survey is a survey that is sent when something happens, such as a closed support ticket, instead of on a schedule.","A survey sent when something happens, such as a closed ticket.",[109,118,160,161],"daily-limit","segment",{"path":163,"title":164,"term":165,"short":166,"card":167,"related":168,"updated":110},"\u002Fglossary\u002Fnps","What is NPS? Net Promoter Score explained","NPS","Net Promoter Score (NPS) shows how likely customers are to recommend you, as a number from -100 to 100.","How likely customers are to recommend you, from -100 to 100.",[135,136,144,109,152],{"path":170,"title":171,"term":172,"short":173,"card":174,"related":175,"updated":110},"\u002Fglossary\u002Fpassive","What is a passive? NPS passives explained","Passive","A passive is a person who answers 7 or 8 on the NPS question. They are satisfied but not excited, and they are easy to lose.","A person who answers 7 or 8 on the NPS question and is easy to lose.",[94,135,144],{"path":177,"title":178,"term":179,"short":180,"card":181,"related":182,"updated":110},"\u002Fglossary\u002Fpromoter","What is a promoter? NPS promoters explained","Promoter","A promoter is a person who answers 9 or 10 on the NPS question. They are very likely to recommend you.","A person who gives 9 or 10 on NPS and is likely to recommend you.",[94,144,136],{"path":184,"title":185,"term":186,"short":187,"card":188,"related":189,"updated":110},"\u002Fglossary\u002Frelationship-cooldown","What is a relationship cooldown? A survey break","Relationship cooldown","A relationship cooldown is the time Pulseri waits before it asks the same person for another NPS, eNPS or ESAT survey. The default is 90 days.","The time Pulseri waits before it asks the same person for another survey.",[92,160,94,152],{"path":90,"title":5,"term":98,"short":96,"card":83,"related":191,"updated":110},[92,93,94],{"path":193,"title":194,"term":195,"short":196,"card":197,"related":198,"updated":110},"\u002Fglossary\u002Fsegment","What is a segment? Grouping people for surveys","Segment","A segment is a saved group of people picked by a rule, such as everyone on a paid plan or everyone who joined last month.","A saved group of people picked by a rule, such as everyone on a paid plan.",[94,93,199],"response-rate",{"path":201,"title":202,"term":203,"short":204,"card":205,"related":206,"updated":110},"\u002Fglossary\u002Fsurvey-fatigue","What is survey fatigue? Causes and how to avoid it","Survey fatigue","Survey fatigue is when people stop answering, or answer without care, because they are asked too often or the survey is too long.","When people stop answering because they are asked too often.",[199,127,160],1793908078376]