[{"data":1,"prerenderedAt":210},["ShallowReactive",2],{"content:glossary:\u002Fglossary\u002Fenps":3,"content:glossary:list:terms":106},{"id":4,"title":5,"body":6,"canonical":86,"card":87,"description":88,"draft":89,"extension":90,"locale":91,"meta":92,"navigation":93,"noindex":89,"og":86,"path":94,"related":95,"seo":100,"short":101,"stem":102,"term":103,"updated":104,"__hash__":105},"glossary\u002Fglossary\u002Fenps.md","What is eNPS? Employee Net Promoter Score",{"type":7,"value":8,"toc":78},"minimark",[9,19,24,42,46,49,53,56,64,68],[10,11,12,13,18],"p",{},"eNPS stands for employee Net Promoter Score. It works like ",[14,15,17],"a",{"href":16},"\u002Fresources\u002Fglossary\u002Fnps","NPS",", but you ask your own team, not customers. The usual question is \"How likely are you to recommend working here to a friend?\" People answer from 0 to 10.",[20,21,23],"h2",{"id":22},"how-the-score-works","How the score works",[10,25,26,27,31,32,36,37,41],{},"Answers sort into the same three groups as NPS: ",[14,28,30],{"href":29},"\u002Fresources\u002Fglossary\u002Fpromoter","promoters"," (9 or 10), ",[14,33,35],{"href":34},"\u002Fresources\u002Fglossary\u002Fpassive","passives"," (7 or 8) and ",[14,38,40],{"href":39},"\u002Fresources\u002Fglossary\u002Fdetractor","detractors"," (0 to 6). Your eNPS is the share of promoters minus the share of detractors, from -100 to 100.",[20,43,45],{"id":44},"when-to-use-it","When to use it",[10,47,48],{},"Run eNPS on a regular schedule, such as every quarter, and watch the trend. Add \"What is the main reason for your score?\" People answer honestly only when they trust the answers will not be used against them.",[20,50,52],{"id":51},"keep-employee-and-customer-surveys-apart","Keep employee and customer surveys apart",[10,54,55],{},"Pulseri keeps employee surveys separate from customer surveys. After a person is removed from your list, their answers stay without a name or email.",[10,57,58,59,63],{},"See ",[14,60,62],{"href":61},"\u002Fproduct\u002Femployee-voice","employee voice in Pulseri",".",[20,65,67],{"id":66},"keep-reading","Keep reading",[69,70,71],"ul",{},[72,73,74],"li",{},[14,75,77],{"href":76},"\u002Fresources\u002Ftemplates\u002Fenps-survey-questions","Copy a set of eNPS survey questions",{"title":79,"searchDepth":80,"depth":80,"links":81},"",2,[82,83,84,85],{"id":22,"depth":80,"text":23},{"id":44,"depth":80,"text":45},{"id":51,"depth":80,"text":52},{"id":66,"depth":80,"text":67},null,"How likely your team is to recommend your company as a place to work.","eNPS shows how likely your team is to recommend working for you. Learn the question, the score and how to run it with care.",false,"md","en",{},true,"\u002Fglossary\u002Fenps",[96,97,98,99],"nps","esat","promoter","detractor",{"title":5,"description":88},"Employee Net Promoter Score (eNPS) shows how likely your team is to recommend your company as a place to work.","glossary\u002Fenps","eNPS","2026-10-15","J2-ojDLmNAkOiuw_Fa2gYS7Sl4z7BQix-_tIK1hyM04",[107,117,125,134,142,144,152,161,167,174,181,188,195,203],{"path":108,"title":109,"term":110,"short":111,"card":112,"related":113,"updated":116},"\u002Fglossary\u002Fces","What is CES? Customer effort score explained","CES","Customer effort score (CES) shows how easy it was for a customer to finish a task, on a scale from 1 to 7.","How easy it was for a customer to finish a task, on a scale from 1 to 7.",[114,96,115],"csat","event-survey","2026-10-15T00:00:00.000Z",{"path":118,"title":119,"term":120,"short":121,"card":122,"related":123,"updated":116},"\u002Fglossary\u002Fcsat","What is CSAT? The customer satisfaction score","CSAT","Customer satisfaction score (CSAT) shows the share of customers who said they were satisfied with one moment.","The share of customers who said they were satisfied with one moment.",[96,124,115,97],"ces",{"path":126,"title":127,"term":128,"short":129,"card":130,"related":131,"updated":116},"\u002Fglossary\u002Fdaily-limit","What is a daily limit? A cap on event surveys","Daily limit","A daily limit is a cap on how many event surveys, such as CSAT or CES, one person can receive in a day.","The most event surveys one person can receive in a day.",[115,132,133,114],"relationship-cooldown","survey-fatigue",{"path":135,"title":136,"term":137,"short":138,"card":139,"related":140,"updated":116},"\u002Fglossary\u002Fdetractor","What is a detractor? NPS detractors explained","Detractor","A detractor is a person who answers 0 to 6 on the NPS question. They are unlikely to recommend you and may be unhappy.","A person who answers 0 to 6 on the NPS question and may be unhappy.",[96,98,141],"passive",{"path":94,"title":5,"term":103,"short":101,"card":87,"related":143,"updated":116},[96,97,98,99],{"path":145,"title":146,"term":147,"short":148,"card":149,"related":150,"updated":116},"\u002Fglossary\u002Fesat","What is ESAT? Employee satisfaction score","ESAT","Employee satisfaction score (ESAT) shows the share of your team who said they were satisfied with one thing.","The share of your team who said they were satisfied with one thing.",[151,114,96],"enps",{"path":153,"title":154,"term":155,"short":156,"card":157,"related":158,"updated":116},"\u002Fglossary\u002Fevent-survey","What is an event survey? Sent after an event","Event survey","An event survey is a survey that is sent when something happens, such as a closed support ticket, instead of on a schedule.","A survey sent when something happens, such as a closed ticket.",[114,124,159,160],"daily-limit","segment",{"path":162,"title":163,"term":17,"short":164,"card":165,"related":166,"updated":116},"\u002Fglossary\u002Fnps","What is NPS? Net Promoter Score explained","Net Promoter Score (NPS) shows how likely customers are to recommend you, as a number from -100 to 100.","How likely customers are to recommend you, from -100 to 100.",[98,141,99,114,151],{"path":168,"title":169,"term":170,"short":171,"card":172,"related":173,"updated":116},"\u002Fglossary\u002Fpassive","What is a passive? NPS passives explained","Passive","A passive is a person who answers 7 or 8 on the NPS question. They are satisfied but not excited, and they are easy to lose.","A person who answers 7 or 8 on the NPS question and is easy to lose.",[96,98,99],{"path":175,"title":176,"term":177,"short":178,"card":179,"related":180,"updated":116},"\u002Fglossary\u002Fpromoter","What is a promoter? NPS promoters explained","Promoter","A promoter is a person who answers 9 or 10 on the NPS question. They are very likely to recommend you.","A person who gives 9 or 10 on NPS and is likely to recommend you.",[96,99,141],{"path":182,"title":183,"term":184,"short":185,"card":186,"related":187,"updated":116},"\u002Fglossary\u002Frelationship-cooldown","What is a relationship cooldown? A survey break","Relationship cooldown","A relationship cooldown is the time Pulseri waits before it asks the same person for another NPS, eNPS or ESAT survey. The default is 90 days.","The time Pulseri waits before it asks the same person for another survey.",[133,159,96,151],{"path":189,"title":190,"term":191,"short":192,"card":193,"related":194,"updated":116},"\u002Fglossary\u002Fresponse-rate","What is a survey response rate?","Response rate","Response rate is the share of the people you asked who answered the survey, shown as a percentage.","The share of the people you asked who answered the survey.",[133,115,96],{"path":196,"title":197,"term":198,"short":199,"card":200,"related":201,"updated":116},"\u002Fglossary\u002Fsegment","What is a segment? Grouping people for surveys","Segment","A segment is a saved group of people picked by a rule, such as everyone on a paid plan or everyone who joined last month.","A saved group of people picked by a rule, such as everyone on a paid plan.",[96,115,202],"response-rate",{"path":204,"title":205,"term":206,"short":207,"card":208,"related":209,"updated":116},"\u002Fglossary\u002Fsurvey-fatigue","What is survey fatigue? Causes and how to avoid it","Survey fatigue","Survey fatigue is when people stop answering, or answer without care, because they are asked too often or the survey is too long.","When people stop answering because they are asked too often.",[202,132,159],1793908073876]