[{"data":1,"prerenderedAt":217},["ShallowReactive",2],{"content:glossary:\u002Fglossary\u002Fcsat":3,"content:glossary:list:terms":114},{"id":4,"title":5,"body":6,"canonical":94,"card":95,"description":96,"draft":97,"extension":98,"locale":99,"meta":100,"navigation":101,"noindex":97,"og":94,"path":102,"related":103,"seo":108,"short":109,"stem":110,"term":111,"updated":112,"__hash__":113},"glossary\u002Fglossary\u002Fcsat.md","What is CSAT? The customer satisfaction score",{"type":7,"value":8,"toc":86},"minimark",[9,13,18,21,25,39,43,60,64],[10,11,12],"p",{},"CSAT stands for customer satisfaction score. It asks how satisfied someone was with one thing that just happened, such as a support chat or a first setup. The usual question is \"How satisfied were you with your experience?\"",[14,15,17],"h2",{"id":16},"how-the-score-works","How the score works",[10,19,20],{},"People answer on a scale from 1 to 5. A 4 or 5 is satisfied, a 3 is neutral, and a 1 or 2 is dissatisfied. CSAT is the share of answers that are a 4 or a 5. If 80 of 100 people pick a 4 or 5, your CSAT is 80 percent.",[14,22,24],{"id":23},"when-to-use-it","When to use it",[10,26,27,28,33,34,38],{},"Send CSAT right after the moment you want to measure, such as a closed support ticket. That makes it an ",[29,30,32],"a",{"href":31},"\u002Fresources\u002Fglossary\u002Fevent-survey","event survey",". Set a ",[29,35,37],{"href":36},"\u002Fresources\u002Fglossary\u002Fdaily-limit","daily limit"," so one customer does not get three surveys in a day.",[14,40,42],{"id":41},"csat-nps-and-ces","CSAT, NPS and CES",[10,44,45,49,50,54,55,59],{},[29,46,48],{"href":47},"\u002Fresources\u002Fglossary\u002Fnps","NPS"," asks about the whole relationship. ",[29,51,53],{"href":52},"\u002Fresources\u002Fglossary\u002Fces","CES"," asks how easy a task was. CSAT asks how a single moment went. See ",[29,56,58],{"href":57},"\u002Fblog\u002Fnps-vs-csat-vs-ces","NPS, CSAT and CES compared",".",[14,61,63],{"id":62},"keep-reading","Keep reading",[65,66,67,74,80],"ul",{},[68,69,70],"li",{},[29,71,73],{"href":72},"\u002Fresources\u002Ftemplates\u002Fcsat-survey-questions","Copy a set of CSAT survey questions",[68,75,76],{},[29,77,79],{"href":78},"\u002Fblog\u002Fcustomer-satisfaction-score","How to calculate your customer satisfaction score",[68,81,82],{},[29,83,85],{"href":84},"\u002Fblog\u002Fcustomer-satisfaction-index","Customer satisfaction index: meaning and formula",{"title":87,"searchDepth":88,"depth":88,"links":89},"",2,[90,91,92,93],{"id":16,"depth":88,"text":17},{"id":23,"depth":88,"text":24},{"id":41,"depth":88,"text":42},{"id":62,"depth":88,"text":63},null,"The share of customers who said they were satisfied with one moment.","CSAT shows how satisfied customers were with one moment, such as a support chat. Learn the question, the math and when to send it.",false,"md","en",{},true,"\u002Fglossary\u002Fcsat",[104,105,106,107],"nps","ces","event-survey","esat",{"title":5,"description":96},"Customer satisfaction score (CSAT) shows the share of customers who said they were satisfied with one moment.","glossary\u002Fcsat","CSAT","2026-10-15","GUnYAnNVXK2uh18nsmwYqKUIhZfwOu99md_il_uePO8",[115,123,125,134,143,151,159,168,174,181,188,195,202,210],{"path":116,"title":117,"term":53,"short":118,"card":119,"related":120,"updated":122},"\u002Fglossary\u002Fces","What is CES? Customer effort score explained","Customer effort score (CES) shows how easy it was for a customer to finish a task, on a scale from 1 to 7.","How easy it was for a customer to finish a task, on a scale from 1 to 7.",[121,104,106],"csat","2026-10-15T00:00:00.000Z",{"path":102,"title":5,"term":111,"short":109,"card":95,"related":124,"updated":122},[104,105,106,107],{"path":126,"title":127,"term":128,"short":129,"card":130,"related":131,"updated":122},"\u002Fglossary\u002Fdaily-limit","What is a daily limit? A cap on event surveys","Daily limit","A daily limit is a cap on how many event surveys, such as CSAT or CES, one person can receive in a day.","The most event surveys one person can receive in a day.",[106,132,133,121],"relationship-cooldown","survey-fatigue",{"path":135,"title":136,"term":137,"short":138,"card":139,"related":140,"updated":122},"\u002Fglossary\u002Fdetractor","What is a detractor? NPS detractors explained","Detractor","A detractor is a person who answers 0 to 6 on the NPS question. They are unlikely to recommend you and may be unhappy.","A person who answers 0 to 6 on the NPS question and may be unhappy.",[104,141,142],"promoter","passive",{"path":144,"title":145,"term":146,"short":147,"card":148,"related":149,"updated":122},"\u002Fglossary\u002Fenps","What is eNPS? Employee Net Promoter Score","eNPS","Employee Net Promoter Score (eNPS) shows how likely your team is to recommend your company as a place to work.","How likely your team is to recommend your company as a place to work.",[104,107,141,150],"detractor",{"path":152,"title":153,"term":154,"short":155,"card":156,"related":157,"updated":122},"\u002Fglossary\u002Fesat","What is ESAT? Employee satisfaction score","ESAT","Employee satisfaction score (ESAT) shows the share of your team who said they were satisfied with one thing.","The share of your team who said they were satisfied with one thing.",[158,121,104],"enps",{"path":160,"title":161,"term":162,"short":163,"card":164,"related":165,"updated":122},"\u002Fglossary\u002Fevent-survey","What is an event survey? Sent after an event","Event survey","An event survey is a survey that is sent when something happens, such as a closed support ticket, instead of on a schedule.","A survey sent when something happens, such as a closed ticket.",[121,105,166,167],"daily-limit","segment",{"path":169,"title":170,"term":48,"short":171,"card":172,"related":173,"updated":122},"\u002Fglossary\u002Fnps","What is NPS? Net Promoter Score explained","Net Promoter Score (NPS) shows how likely customers are to recommend you, as a number from -100 to 100.","How likely customers are to recommend you, from -100 to 100.",[141,142,150,121,158],{"path":175,"title":176,"term":177,"short":178,"card":179,"related":180,"updated":122},"\u002Fglossary\u002Fpassive","What is a passive? NPS passives explained","Passive","A passive is a person who answers 7 or 8 on the NPS question. They are satisfied but not excited, and they are easy to lose.","A person who answers 7 or 8 on the NPS question and is easy to lose.",[104,141,150],{"path":182,"title":183,"term":184,"short":185,"card":186,"related":187,"updated":122},"\u002Fglossary\u002Fpromoter","What is a promoter? NPS promoters explained","Promoter","A promoter is a person who answers 9 or 10 on the NPS question. They are very likely to recommend you.","A person who gives 9 or 10 on NPS and is likely to recommend you.",[104,150,142],{"path":189,"title":190,"term":191,"short":192,"card":193,"related":194,"updated":122},"\u002Fglossary\u002Frelationship-cooldown","What is a relationship cooldown? A survey break","Relationship cooldown","A relationship cooldown is the time Pulseri waits before it asks the same person for another NPS, eNPS or ESAT survey. The default is 90 days.","The time Pulseri waits before it asks the same person for another survey.",[133,166,104,158],{"path":196,"title":197,"term":198,"short":199,"card":200,"related":201,"updated":122},"\u002Fglossary\u002Fresponse-rate","What is a survey response rate?","Response rate","Response rate is the share of the people you asked who answered the survey, shown as a percentage.","The share of the people you asked who answered the survey.",[133,106,104],{"path":203,"title":204,"term":205,"short":206,"card":207,"related":208,"updated":122},"\u002Fglossary\u002Fsegment","What is a segment? Grouping people for surveys","Segment","A segment is a saved group of people picked by a rule, such as everyone on a paid plan or everyone who joined last month.","A saved group of people picked by a rule, such as everyone on a paid plan.",[104,106,209],"response-rate",{"path":211,"title":212,"term":213,"short":214,"card":215,"related":216,"updated":122},"\u002Fglossary\u002Fsurvey-fatigue","What is survey fatigue? Causes and how to avoid it","Survey fatigue","Survey fatigue is when people stop answering, or answer without care, because they are asked too often or the survey is too long.","When people stop answering because they are asked too often.",[209,132,166],1793908077847]