[{"data":1,"prerenderedAt":137},["ShallowReactive",2],{"content:pages:\u002Fproduct\u002Fsurveys-and-metrics":3},{"id":4,"title":5,"body":6,"canonical":96,"card":96,"cta":96,"description":97,"draft":98,"extension":99,"faq":100,"hero":116,"keywords":120,"locale":125,"meta":126,"mockup":127,"navigation":130,"noindex":98,"og":96,"path":131,"pricing":96,"resource":96,"section":132,"seo":133,"stem":134,"updated":135,"__hash__":136},"pages\u002Fproduct\u002Fsurveys-and-metrics.md","NPS, CSAT, CES, eNPS and ESAT survey builder",{"type":7,"value":8,"toc":93},"minimark",[9,29,56,74,88],[10,11,15,19],"product-section",{"eyebrow":12,"lede":13,"title":14},"Built-in scores","Pick the question that fits the moment.","Five scores, each with its own scale",[16,17],"feature-tiles",{":items":18},"[{\"key\":\"nps\",\"icon\":\"i-lucide-heart-handshake\",\"title\":\"NPS, from 0 to 10\",\"text\":\"How likely are you to recommend us? Score: promoters minus detractors.\"},{\"key\":\"csat\",\"icon\":\"i-lucide-smile\",\"title\":\"CSAT, from 1 to 5\",\"text\":\"How satisfied were you? Score: the share who answered 4 or 5.\"},{\"key\":\"ces\",\"icon\":\"i-lucide-gauge\",\"title\":\"CES, from 1 to 7\",\"text\":\"How easy was it? Score: the average answer. Higher is easier.\"},{\"key\":\"enps\",\"icon\":\"i-lucide-users\",\"title\":\"eNPS, from 0 to 10\",\"text\":\"NPS scale and scoring, asked of your team about working for you.\"},{\"key\":\"esat\",\"icon\":\"i-lucide-clipboard-check\",\"title\":\"ESAT, from 1 to 5\",\"span\":2,\"text\":\"CSAT scale and scoring, asked of your team after a change or launch.\"}]",[20,21,22,23,28],"p",{},"NPS, CSAT and CES go only to customers. eNPS and ESAT go only to your team. ",[24,25,27],"a",{"href":26},"\u002Fproduct\u002Femployee-voice","See how they stay apart",".",[10,30,35,47],{"eyebrow":31,"lede":32,"title":33,"tone":34},"Scoring","Reports read saved scores, so they are ready when you open them.","Every answer is scored when it arrives","muted",[20,36,37,38,42,43,28],{},"Pulseri saves each answer with its score, so an ",[24,39,41],{"href":40},"\u002Fproduct\u002Falerts-and-automations","alert"," can fire within minutes. A person can change an answer for 24 hours. A comment stays with the answer and is read by ",[24,44,46],{"href":45},"\u002Fproduct\u002Fai-insights","the AI tagging",[48,49,51],"template",{"v-slot:glance":50},"",[52,53],"glance-facts",{":chips":54,":items":55},"true","[{\"label\":\"Scored\",\"value\":\"When the answer arrives\"},{\"label\":\"Changing an answer\",\"value\":\"24 hours, then locked\"},{\"label\":\"Alerts\",\"value\":\"Within minutes\"}]",[10,57,61,65,68],{"eyebrow":58,"lede":59,"title":60},"The survey builder","Every survey answers the same four questions.","Four choices, then it runs",[62,63],"flow-steps",{":items":64},"[{\"title\":\"Which score?\",\"text\":\"Pick NPS, CSAT, CES, eNPS or ESAT.\",\"icon\":\"i-lucide-list-checks\"},{\"title\":\"Who gets it?\",\"text\":\"Choose a saved group, such as Pro customers in Germany.\",\"icon\":\"i-lucide-filter\"},{\"title\":\"When?\",\"text\":\"On a schedule, or when something happens.\",\"icon\":\"i-lucide-clock\"},{\"title\":\"Where?\",\"text\":\"By email, or as a small pop-up in your product.\",\"icon\":\"i-lucide-send\"}]",[20,66,67],{},"NPS, eNPS and ESAT check-ins go out on a schedule. CSAT and CES go out after something happens, like a closed ticket. Pulseri tracks who was asked, so nobody is asked too often.",[20,69,70],{},[24,71,73],{"href":72},"\u002Fproduct\u002Fcustomer-voice","See how timing works",[10,75,79,83],{"eyebrow":76,"lede":77,"title":78,"tone":34},"Branding","People answer a survey they recognise.","Make it look like yours",[80,81],"check-list",{":items":82},"[\"Add your logo and your colors.\",\"Reword the question for one survey and write your own thank-you.\",\"Write the email subject line and add a person's name to any text.\",\"Use different thank-you words for low and high scores.\",\"Keep your own themes, so comments are sorted your way.\"]",[48,84,85],{"v-slot:glance":50},[52,86],{":chips":54,":items":87},"[{\"label\":\"Your look\",\"value\":\"Logo and colors\"},{\"label\":\"Your words\",\"value\":\"Question and thank-you\"},{\"label\":\"Once started\",\"value\":\"Score type, audience and channel are locked\"}]",[89,90],"cta-band",{":product":54,":proof":54,"lede":91,"title":92},"Try Pulseri for 14 days. Pick a score and who gets it, then watch answers arrive.","Build your first survey",{"title":50,"searchDepth":94,"depth":94,"links":95},2,[],null,"Pick a score, an audience and a moment, add your branding, and read every answer in one place. Built-in NPS, CSAT, CES, eNPS and ESAT.",false,"md",[101,104,107,110,113],{"q":102,"a":103},"Which scores does Pulseri have?","Five. NPS, CSAT and CES are for customers. eNPS and ESAT are for your team. Each comes with its question, scale and scoring.",{"q":105,"a":106},"Can I change the question?","Yes. Reword the standard question for a single survey, and add the person's name or a detail to the text.",{"q":108,"a":109},"Can people change their answer?","Yes, for 24 hours after sending. Then the answer is locked.",{"q":111,"a":112},"Where can people answer?","By email or in a small pop-up inside your product. Each survey uses one of the two.",{"q":114,"a":115},"Can I change a survey after it has started?","You can edit the wording and the look. Score type, audience and channel are locked once it starts, so answers stay comparable.",{"eyebrow":117,"title":118,"lede":119},"Surveys and scores","Build a survey in minutes, with the score already worked out.","Choose a score, say who gets it and when, and add your logo and colors. Every answer is scored on arrival.",[121,122,123,124],"NPS survey builder","CSAT survey software","customer effort score survey","eNPS survey tool","en",{},{"id":128,"scenario":129},"trigger-builder","closedTicket",true,"\u002Fproduct\u002Fsurveys-and-metrics","product",{"title":5,"description":97},"product\u002Fsurveys-and-metrics","2026-10-15","fubAHtMm5y7D-Kc-gnJFy-bEYJRm8TuKcbZX76AIOlQ",1793908068477]