[{"data":1,"prerenderedAt":194},["ShallowReactive",2],{"content:pages:\u002Fproduct\u002Fcustomer-voice":3},{"id":4,"title":5,"body":6,"canonical":159,"card":159,"cta":159,"description":160,"draft":161,"extension":162,"faq":163,"hero":176,"keywords":180,"locale":184,"meta":185,"mockup":186,"navigation":187,"noindex":161,"og":159,"path":188,"pricing":159,"resource":159,"section":189,"seo":190,"stem":191,"updated":192,"__hash__":193},"pages\u002Fproduct\u002Fcustomer-voice.md","Customer feedback surveys (NPS, CSAT, CES)",{"type":7,"value":8,"toc":156},"minimark",[9,19,43,70,85,97,124,151],[10,11,15],"product-section",{"title":12,"eyebrow":13,"lede":14},"Pick the survey that fits the moment","Three scores","Use NPS for a regular check-in on the whole relationship. Use CSAT and CES right after something happens.",[16,17],"feature-tiles",{":items":18},"[{\"key\":\"nps\",\"icon\":\"i-lucide-heart-handshake\",\"title\":\"NPS for the relationship\",\"text\":\"Ask how likely someone is to recommend you, on a schedule to a segment.\"},{\"key\":\"csat\",\"icon\":\"i-lucide-smile\",\"title\":\"CSAT after a moment\",\"text\":\"Ask how satisfied someone was when a ticket closes or a purchase completes.\"},{\"key\":\"ces\",\"icon\":\"i-lucide-gauge\",\"title\":\"CES after a task\",\"text\":\"Ask how easy an export, an import or a first setup was.\"}]",[10,20,26,30,34],{"title":21,"eyebrow":22,"tone":23,"layout":24,":hide-media-on-phone":25},"On a schedule, or when something happens","Timing","muted","split","true",[27,28,29],"p",{},"A scheduled survey goes to a segment on a cadence you choose. An event survey starts when your app, Stripe or Zendesk sends an event.",[31,32],"check-list",{":items":33},"[\"Choose the moment, such as a closed ticket or a purchase.\",\"Choose who gets it: everyone, a segment, or people on a certain plan.\",\"Add a delay, so the survey arrives while the moment is fresh.\"]",[35,36,38],"template",{"v-slot:media":37},"",[39,40],"mockup-embed",{"id":41,"scenario":42},"trigger-builder","closedTicket",[10,44,48,55,61,64],{"title":45,"eyebrow":46,"lede":47},"Nobody gets asked too often","Timing limits","Two rules protect customers from survey fatigue. Both are on from the start.",[27,49,50,54],{},[51,52,53],"strong",{},"Relationship cooldown."," After a relationship survey such as NPS, a person is not asked again for 90 days by default, across all your campaigns.",[27,56,57,60],{},[51,58,59],{},"Daily limit for event surveys."," CSAT and CES surveys follow a limit on how many one person can get in 24 hours, so a customer who writes to support three times a day does not get three surveys.",[27,62,63],{},"Change both in your settings.",[35,65,66],{"v-slot:glance":37},[67,68],"glance-facts",{":chips":25,":items":69},"[{\"label\":\"Relationship cooldown\",\"value\":\"90 days by default\"},{\"label\":\"Daily limit window\",\"value\":\"24 hours\"},{\"label\":\"Relationship cooldown covers\",\"value\":\"All campaigns together\"},{\"label\":\"Where to change it\",\"value\":\"Your settings\"}]",[10,71,74,77,80],{"title":72,"eyebrow":73,"tone":23},"In your app or by email","Where people answer",[27,75,76],{},"Each campaign uses one channel. Pick the one your customers open most.",[31,78],{":items":79},"[\"In-app: a small survey inside your product.\",\"Email: a link, from your own domain on plans that include it.\",\"Both follow the same relationship cooldown and daily limit.\",\"People can change their answer for 24 hours after sending it.\"]",[35,81,82],{"v-slot:glance":37},[67,83],{":chips":25,":items":84},"[{\"label\":\"Channels\",\"value\":\"One per campaign\"},{\"label\":\"In-app\",\"value\":\"A small survey inside your product\"},{\"label\":\"Email\",\"value\":\"A link, from your own domain on plans that include it\"},{\"label\":\"Changing an answer\",\"value\":\"Allowed for 24 hours after sending\"}]",[10,86,89,92],{"title":87,"eyebrow":88},"Send happy customers to a review page","After the answer",[27,90,91],{},"After answering, people see a thank-you message. You write one for each score range. For high scores, add a link to your review page.",[35,93,94],{"v-slot:glance":37},[67,95],{":chips":25,":items":96},"[{\"label\":\"After an answer\",\"value\":\"A thank-you message\"},{\"label\":\"The message\",\"value\":\"One per score range\"},{\"label\":\"High scores\",\"value\":\"A link to your review page\"}]",[10,98,102,105,113,119],{"title":99,"eyebrow":100,"tone":23,"lede":101,"layout":24},"Reports by customer account","Reports","See scores by account and over time, then read what people wrote.",[27,103,104],{},"Group people, for example by company. Pulseri rolls scores up by group and by week, so you see which accounts are slipping before they leave. Theme tags on comments explain each dip.",[27,106,107,112],{},[108,109,111],"a",{"href":110},"\u002Fblog\u002Fvoice-of-the-customer","Voice of the customer for a small team"," shows how to set up the habit around these reports.",[27,114,115],{},[108,116,118],{"href":117},"\u002Fproduct\u002Falerts-and-automations","See how alerts reach your team",[35,120,121],{"v-slot:media":37},[39,122],{"id":123},"trend-insight",[10,125,127],{"title":126,"tone":23},"Keep reading",[128,129,130,138,144],"ul",{},[131,132,133,137],"li",{},[108,134,136],{"href":135},"\u002Fsolutions\u002Fpost-support-csat","CSAT after a Zendesk ticket",": a short survey sent when a ticket is solved.",[131,139,140,143],{},[108,141,142],{"href":117},"Alerts for low scores",": how a low score reaches your team through Slack, Teams, email or a signed webhook.",[131,145,146,150],{},[108,147,149],{"href":148},"\u002Fintegrations\u002Fzendesk","Zendesk integration",": send a short survey when a ticket is solved.",[152,153],"cta-band",{":product":25,":proof":25,"lede":154,"title":155},"Try Pulseri for 14 days. Set up your first survey in your app or by email.","Hear from customers at the right moment",{"title":37,"searchDepth":157,"depth":157,"links":158},2,[],null,"Send NPS, CSAT and CES surveys on a schedule or when something happens, in your app or by email, without asking anyone too often.",false,"md",[164,167,170,173],{"q":165,"a":166},"What is the difference between NPS, CSAT and CES?","NPS asks how likely someone is to recommend you and tracks the whole relationship. CSAT asks how satisfied someone was with one moment, such as a support chat. CES asks how easy a task was.",{"q":168,"a":169},"Can I send a survey when a support ticket closes?","Yes. Connect Zendesk, or send a ticket-closed event from your own system, and choose how long to wait. The pricing page shows which plan includes Zendesk.",{"q":171,"a":172},"How does Pulseri stop me asking the same person too often?","It records every survey sent. By default, relationship surveys such as NPS wait at least 90 days across all campaigns, and event surveys follow a daily limit you set.",{"q":174,"a":175},"Do customers need an account to answer?","No. They answer in your app or from a link in an email.",{"eyebrow":177,"title":178,"lede":179},"Customer feedback","Ask customers at the moment that matters.","Send NPS, CSAT and CES surveys on a schedule or when something happens. Nobody is asked too often.",[181,182,183],"NPS software","CSAT survey tool","customer effort score","en",{},{"id":41},true,"\u002Fproduct\u002Fcustomer-voice","product",{"title":5,"description":160},"product\u002Fcustomer-voice","2026-10-13","XcCyq6bC6s3t6O7nZNLeyT0JSOIlDKBr733zu07Su3Y",1793908068318]