[{"data":1,"prerenderedAt":395},["ShallowReactive",2],{"content:compare:\u002Fcompare\u002Fin-product-feedback":3,"content:data_features:list:rows":252,"content:data_competitors:list:rows":330},{"id":4,"title":5,"bestFor":6,"body":11,"canonical":177,"claims":178,"competitor":218,"description":219,"draft":220,"extension":221,"faq":222,"locale":238,"meta":239,"navigation":240,"noindex":220,"og":177,"path":241,"seo":242,"stem":243,"theirBestFor":244,"type":249,"updated":182,"verdict":250,"__hash__":251},"compare\u002Fcompare\u002Fin-product-feedback.md","Pulseri vs in-product feedback tools",[7,8,9,10],"You want a regular score from customers you can name.","You want a survey after a key moment, such as a closed ticket.","You want a low score in team chat the same day.","You also want to ask your own team, kept apart from customers.",{"type":12,"value":13,"toc":165},"minimark",[14,19,34,37,41,44,51,58,61,68,72,79,82,87,91,94,98,101,104,107,110,114,117,121,140,143,147],[15,16,18],"h2",{"id":17},"watching-behavior-and-asking-for-feelings","Watching behavior and asking for feelings",[20,21,22,23,29,30,33],"p",{},"An in-product tool sits in your website or app and records what people do. Hotjar shows where visitors click, hover and scroll, and it can replay a real session ",[24,25],"cite-ref",{":anchor":26,"n":27,"prefix":28},"false","3","claim",". Userpilot puts guides inside your product, such as tooltips, banners, spotlights and contextual nudges ",[24,31],{":anchor":26,"n":32,"prefix":28},"7",". Both can also ask a short question on the page.",[20,35,36],{},"A feedback tool asks how a customer feels, and whether that has changed since last quarter. Pulseri keeps a list of People, so each answer belongs to someone you know, and you can see which group of customers is slipping. For a question about one screen, a recording or heatmap is better. For a question about the relationship, a score from a known person is.",[15,38,40],{"id":39},"how-each-tool-charges","How each tool charges",[20,42,43],{},"Prices change, so read each plan page on the day you buy.",[20,45,46,47,50],{},"Hotjar's pricing address now leads to a Contentsquare page. Its Voice of Customer section sells plans by responses each month. A free plan lists 100 responses, and Growth starts at USD 79 a month for 500 to 100,000 responses ",[24,48],{":anchor":26,"n":49,"prefix":28},"1",". More answers means a bigger plan.",[20,52,53,54,57],{},"Userpilot charges by monthly active users, the people who use your product in a month. Starter is listed at USD 299 for up to 2,000 of them, and Growth starts at USD 849 ",[24,55],{":anchor":26,"n":56,"prefix":28},"4",". The top tier is priced on request.",[20,59,60],{},"Pulseri charges by the number of People you track and includes every answer. Larger teams can talk to us about an Enterprise plan.",[20,62,63,64,67],{},"Hotjar says it is now part of Contentsquare and that new Hotjar accounts can no longer be created ",[24,65],{":anchor":26,"n":66,"prefix":28},"2",". If you have an account, ask what changes for you. If you do not, you will start on the Contentsquare side.",[15,69,71],{"id":70},"surveys-inside-a-product","Surveys inside a product",[20,73,74,75,78],{},"Userpilot shows an NPS survey to everyone it can identify, to a saved segment, or to users who match rules on their data and use of the product. A sampling rate limits how many eligible users see it ",[24,76],{":anchor":26,"n":77,"prefix":28},"8",".",[20,80,81],{},"Pulseri works from the people side. You choose who to ask by facts you already hold, such as plan, team or sign-up date, and the moment, such as a ticket closing. The picture shows a survey set to go out after a closed ticket, with a gap before the same person is asked again.",[83,84],"mockup-embed",{"id":85,"scenario":86},"trigger-builder","closedTicket",[15,88,90],{"id":89},"after-the-answer-arrives","After the answer arrives",[20,92,93],{},"A pop-up that gets a 3 out of 10 helps only if someone sees it. In Pulseri, a rule decides what counts as low. When an answer matches, a chat channel gets a message and a person can follow up. A weekly summary groups the comments by theme.",[15,95,97],{"id":96},"when-an-in-product-tool-is-the-better-choice","When an in-product tool is the better choice",[20,99,100],{},"Choose Hotjar or a similar tool to see what visitors do on a page.",[20,102,103],{},"Choose Userpilot to teach new users with tours and checklists. Pulseri does not build in-app guides.",[20,105,106],{},"Choose either if your question is why people dropped off a step, because their reports follow behavior step by step.",[20,108,109],{},"Choose Pulseri if you want an answer from a customer you can name, a steady schedule, a gap before you ask again, and a message to your team the same day when someone is unhappy.",[15,111,113],{"id":112},"using-them-together","Using them together",[20,115,116],{},"When a customer scores low, recordings show where people struggled and the comment tells you how it felt. Do not ask the same person in two tools in the same week.",[15,118,120],{"id":119},"moving-a-survey-over","Moving a survey over",[122,123,124,128,131,134,137],"ol",{},[125,126,127],"li",{},"Write down the exact wording and scale you use today.",[125,129,130],{},"Add your People to Pulseri with the facts you use to group them.",[125,132,133],{},"Ask the same question, so the numbers stay close to your old ones.",[125,135,136],{},"Choose a low-score rule and the chat channel that should hear about it.",[125,138,139],{},"Mark the switch date on any chart you share.",[20,141,142],{},"Pulseri does not import old scores. Keep the export from your old tool and compare by date.",[15,144,146],{"id":145},"keep-reading","Keep reading",[148,149,150,158],"ul",{},[125,151,152,157],{},[153,154,156],"a",{"href":155},"\u002Fcompare\u002Fhotjar","Pulseri vs Hotjar",": the head-to-head page.",[125,159,160,164],{},[153,161,163],{"href":162},"\u002Fproduct\u002Fsurveys-and-metrics","The survey builder",": how a survey is made in Pulseri.",{"title":166,"searchDepth":167,"depth":167,"links":168},"",2,[169,170,171,172,173,174,175,176],{"id":17,"depth":167,"text":18},{"id":39,"depth":167,"text":40},{"id":70,"depth":167,"text":71},{"id":89,"depth":167,"text":90},{"id":96,"depth":167,"text":97},{"id":112,"depth":167,"text":113},{"id":119,"depth":167,"text":120},{"id":145,"depth":167,"text":146},null,[179,187,191,196,202,206,211,215],{"statement":180,"source_url":181,"retrieved":182,"kind":183,"cells":184},"Hotjar's own pricing address now leads to the Contentsquare pricing page. Its Voice of Customer section lists a free plan with 100 responses a month and a Growth plan from USD 79 a month that covers 500 to 100,000 monthly responses.","https:\u002F\u002Fcontentsquare.com\u002Fpricing\u002F","2026-10-15","pricing",[185,186],"hotjar:prices_public","hotjar:flat_price",{"statement":188,"source_url":189,"retrieved":182,"kind":190},"Hotjar says it is now part of Contentsquare. It states that creating a new Hotjar account is no longer possible, and that new users sign up for Contentsquare's free plan.","https:\u002F\u002Fcontentsquare.com\u002Fhotjar\u002F","positioning",{"statement":192,"source_url":189,"retrieved":182,"kind":193,"cells":194},"Hotjar lists heatmaps, which show where users click, hover and scroll, and session recordings, which replay real user sessions.","feature",[195],"hotjar:session_replay",{"statement":197,"source_url":198,"retrieved":182,"kind":183,"cells":199},"Userpilot prices by monthly active users. Starter is listed at USD 299 a month for up to 2,000 monthly active users, and Growth starts at USD 849 a month. The top tier is priced on request.","https:\u002F\u002Fuserpilot.com\u002Fpricing\u002F",[200,201],"userpilot:prices_public","userpilot:flat_price",{"statement":203,"source_url":198,"retrieved":182,"kind":193,"cells":204},"Userpilot lists an NPS survey on its Starter plan and advanced in-app surveys from its Growth plan.",[205],"userpilot:nps_template",{"statement":207,"source_url":208,"retrieved":182,"kind":193,"cells":209},"Userpilot lists in-app, mobile and email surveys, including NPS and CSAT.","https:\u002F\u002Fuserpilot.com\u002F",[210],"userpilot:in_app_survey",{"statement":212,"source_url":208,"retrieved":182,"kind":193,"cells":213},"Userpilot says you can build in-app onboarding flows without code, such as tooltips, banners, spotlights and contextual nudges, and offers an in-app resource center.",[214],"userpilot:product_tours",{"statement":216,"source_url":217,"retrieved":182,"kind":193},"A Userpilot NPS survey can be shown to all identified users, to a saved segment, or to users who match custom conditions on user data, company data or product use. A sampling rate sets how many eligible users see it.","https:\u002F\u002Fdocs.userpilot.com\u002Fuser-feedback\u002Fnps\u002Fnps-settings","hotjar","Hotjar and Userpilot watch how people use your product. See what each is for, how they charge, and when a feedback tool that asks known People fits better.",false,"md",[223,226,229,232,235],{"q":224,"a":225},"Is Hotjar still sold?","Hotjar says it is now part of Contentsquare and that new Hotjar accounts can no longer be created. New users sign up for Contentsquare. Ask the vendor what that means for your plan before you commit.",{"q":227,"a":228},"Can Userpilot send an NPS survey?","Yes. Userpilot lists an NPS survey on its Starter plan and can show it to a saved segment of users. It lives inside a product adoption tool, so you pay for the whole tool.",{"q":230,"a":231},"Does Pulseri show where people click on my site?","No. Pulseri has no heatmaps or session recordings. Use a tool built for that and keep Pulseri for scores and comments.",{"q":233,"a":234},"Can Pulseri show a survey inside my product?","Yes. You add one script to your product, and the survey appears after an event you choose. It follows the same gap between questions as email.",{"q":236,"a":237},"Can I use both kinds of tool together?","Yes. The score shows how people feel. The recordings show where they got stuck.","en",{},true,"\u002Fcompare\u002Fin-product-feedback",{"title":5,"description":219},"compare\u002Fin-product-feedback",[245,246,247,248],"You want to see where visitors click and scroll.","You want in-app tours and checklists for new users.","You want a quick pop-up question on a page.","Your question is about a screen, not how customers feel.","category","Pick Hotjar or Userpilot to watch and guide product use. Pick Pulseri to ask known customers how they feel.","_Q-dfdxK5hzNnwnJUronavXYzfXtpqftGO4jCV9ZI4I",[253,259,263,267,271,279,283,287,299,313,318,322,326],{"key":254,"label":255,"group":256,"pulseri":257,"others":258},"nps_template","NPS survey ready to use","Collect","yes",{"typeform":257,"surveymonkey":257,"qualtrics":257,"userpilot":257},{"key":260,"label":261,"group":256,"pulseri":257,"others":262},"employee_pulse","Employee pulse surveys",{"qualtrics":257,"cultureamp":257,"lattice":257},{"key":264,"label":265,"group":256,"pulseri":257,"others":266},"enps","eNPS question for your team",{"lattice":257,"15five":257},{"key":268,"label":269,"group":256,"pulseri":257,"others":270},"in_app_survey","Survey shown inside your product",{"userpilot":257},{"key":272,"label":273,"group":274,"pulseri":257,"others":275,"cellNotes":277},"chat_posts","New answers posted to team chat","Act",{"typeform":257,"surveymonkey":257,"google-forms":276,"qualtrics":257,"forms-and-sheets":276},"partial",{"google-forms":278,"forms-and-sheets":278},"Email to owner",{"key":280,"label":281,"group":274,"pulseri":257,"others":282},"chat_rule","Alert only when the score is low",{"surveymonkey":257,"qualtrics":257},{"key":284,"label":285,"group":274,"pulseri":257,"others":286},"themes","Themes found in comments",{"medallia":257,"canny":257},{"key":288,"label":289,"group":290,"pulseri":257,"others":291,"cellNotes":293,"cellHints":296},"prices_public","Prices listed on the website","Pricing",{"typeform":257,"surveymonkey":276,"qualtrics":292,"medallia":292,"hotjar":257,"userpilot":276,"canny":276,"cultureamp":292,"lattice":257,"15five":257},"no",{"surveymonkey":294,"userpilot":294,"canny":295},"Enterprise quote","Business quote",{"surveymonkey":297,"userpilot":297,"canny":298},"Enterprise prices are on request.","Business plan prices are on request.",{"key":300,"label":301,"group":290,"pulseri":257,"others":302,"cellNotes":303,"cellHints":311},"flat_price","Price stays flat as answers grow",{"typeform":292,"surveymonkey":292,"qualtrics":276,"medallia":276,"hotjar":292,"userpilot":276,"canny":276,"cultureamp":276,"lattice":276,"15five":276},{"qualtrics":304,"medallia":305,"userpilot":306,"canny":307,"cultureamp":308,"lattice":309,"15five":310},"By interactions","By data records","By active users","By tracked users","By headcount","By seat","By user",{"userpilot":312},"Price depends on monthly active users.",{"key":314,"label":315,"group":316,"pulseri":292,"others":317},"feature_board","Public board where people vote on ideas","Other jobs",{"canny":257},{"key":319,"label":320,"group":316,"pulseri":292,"others":321},"session_replay","Heatmaps and session recordings",{"hotjar":257},{"key":323,"label":324,"group":316,"pulseri":292,"others":325},"product_tours","In-app guides and checklists",{"userpilot":257},{"key":327,"label":328,"group":316,"pulseri":292,"others":329},"perf_reviews","Performance reviews and goals",{"cultureamp":257,"lattice":257,"15five":257},[331,338,343,348,354,359,364,369,373,379,385,390],{"key":332,"name":333,"url":334,"category":335,"summary":336,"reviewed":337},"typeform","Typeform","https:\u002F\u002Fwww.typeform.com\u002F","forms-and-survey-tools","A form builder known for one-question-at-a-time forms, sold in plans by monthly responses and seats.","2026-10-13",{"key":339,"name":340,"url":341,"category":335,"summary":342,"reviewed":337},"surveymonkey","SurveyMonkey","https:\u002F\u002Fwww.surveymonkey.com\u002F","A general survey tool with team plans priced per user and a yearly response allowance.",{"key":344,"name":345,"url":346,"category":335,"summary":347,"reviewed":337},"google-forms","Google Forms","https:\u002F\u002Fworkspace.google.com\u002Fproducts\u002Fforms\u002F","A simple form builder from Google that stores answers in a linked Google Sheet.",{"key":349,"name":350,"url":351,"category":352,"summary":353,"reviewed":337},"qualtrics","Qualtrics","https:\u002F\u002Fwww.qualtrics.com\u002F","enterprise-experience-suites","An experience management suite for customers, employees and market research, sold on quotes.",{"key":355,"name":356,"url":357,"category":352,"summary":358,"reviewed":337},"medallia","Medallia","https:\u002F\u002Fwww.medallia.com\u002F","An experience management suite for customer and employee listening, sold on quotes.",{"key":360,"name":361,"url":346,"category":362,"summary":363,"reviewed":337},"forms-and-sheets","Form plus spreadsheet","spreadsheets-and-diy","A do-it-yourself setup with a free form tool, a spreadsheet and a few hand-made automations.",{"key":218,"name":365,"url":366,"category":367,"summary":368,"reviewed":182},"Hotjar","https:\u002F\u002Fwww.hotjar.com\u002F","in-product-feedback","A tool that shows where people click and scroll, with surveys. Now part of Contentsquare, which no longer opens new Hotjar accounts.",{"key":370,"name":371,"url":208,"category":367,"summary":372,"reviewed":182},"userpilot","Userpilot","A product adoption tool with in-app guides, checklists and surveys, priced by monthly active users.",{"key":374,"name":375,"url":376,"category":377,"summary":378,"reviewed":182},"canny","Canny","https:\u002F\u002Fcanny.io\u002F","feature-request-boards","A board where customers post and vote on ideas, with a roadmap and release notes, priced by tracked users.",{"key":380,"name":381,"url":382,"category":383,"summary":384,"reviewed":182},"cultureamp","Culture Amp","https:\u002F\u002Fwww.cultureamp.com\u002F","employee-platforms","An employee platform for engagement surveys and performance, sold on quotes by headcount.",{"key":386,"name":387,"url":388,"category":383,"summary":389,"reviewed":182},"lattice","Lattice","https:\u002F\u002Flattice.com\u002F","A people platform for performance, goals and engagement, priced per seat with a yearly minimum.",{"key":391,"name":392,"url":393,"category":383,"summary":394,"reviewed":182},"15five","15Five","https:\u002F\u002Fwww.15five.com\u002F","A people platform for engagement and performance, priced per user.",1793908070857]