[{"data":1,"prerenderedAt":750},["ShallowReactive",2],{"content:blog:\u002Fblog\u002Fcustomer-satisfaction-questions-to-ask":3,"content:blog:list:posts":585,"content:data_authors:list:rows":746},{"id":4,"title":5,"author":6,"body":7,"canonical":534,"category":535,"date":536,"description":537,"draft":538,"extension":539,"faq":540,"image":556,"imageAlt":557,"keyword":558,"locale":559,"meta":560,"navigation":566,"noindex":538,"og":534,"path":567,"readingTime":534,"seo":568,"sources":569,"stem":579,"tags":580,"updated":536,"video":534,"__hash__":584},"blog\u002Fblog\u002Fcustomer-satisfaction-questions-to-ask.md","Customer satisfaction questions to ask, by moment","farsad",{"type":8,"value":9,"toc":518},"minimark",[10,14,28,33,41,47,56,60,63,68,73,149,153,207,211,223,264,271,275,328,339,343,393,399,403,406,413,416,419,425,428,431,443,447,481,485,488,501],[11,12,13],"p",{},"Pick the moment first, then ask one 1 to 5 satisfaction question about it and one optional open question. Most surveys need one to three questions, so the list below is a menu to choose from, not a form to copy whole.",[11,15,16,17,22,23,27],{},"If you only need the support version, use the ",[18,19,21],"a",{"href":20},"\u002Fresources\u002Ftemplates\u002Fcsat-survey-questions","CSAT survey questions template",". For the full method of running the survey, see ",[18,24,26],{"href":25},"\u002Fblog\u002Fcustomer-satisfaction-survey","how to run a customer satisfaction survey",".",[29,30,32],"h2",{"id":31},"start-with-the-moment-not-the-list","Start with the moment, not the list",[11,34,35,36,40],{},"A satisfaction question works when it names one thing that just happened. Survicate looked at 835 CSAT surveys from 269 of its own customers and found that 32.2% of the questions asked about the company overall instead of a specific interaction. ",[37,38],"cite-ref",{"n":39},"1"," The sample is not a benchmark, but the habit is easy to spot in your own surveys.",[11,42,43,44],{},"Before you add a question, ask what the team will do differently if the score is low. Survicate suggests that if nobody has an answer, the question should not be there. ",[37,45],{"n":39,"k":46},"2",[11,48,49,50,53,54],{},"Keep it short. Qualaroo advises one scored question plus an optional open follow-up, and says a survey over four or five questions is too long. ",[37,51],{"n":52},"3"," Typeform links surveys that take seven minutes or more to higher abandonment. ",[37,55],{"n":46},[29,57,59],{"id":58},"questions-by-moment","Questions by moment",[11,61,62],{},"The tables mark each question as a rating (R, 1 to 5 with every point labeled) or open (O). Pick one row per moment as your starting point.",[64,65,67],"h3",{"id":66},"first-week","First week",[11,69,70,71],{},"Typeform suggests asking about onboarding within the first week, while it is still fresh. ",[37,72],{"n":46,"k":46},[74,75,76,92],"table",{},[77,78,79],"thead",{},[80,81,82,86,89],"tr",{},[83,84,85],"th",{},"Question",[83,87,88],{},"Type",[83,90,91],{},"Pick one",[93,94,95,107,117,126,140],"tbody",{},[80,96,97,101,104],{},[98,99,100],"td",{},"How clear was getting started? (1 = very unclear, 5 = very clear)",[98,102,103],{},"R",[98,105,106],{},"Yes",[80,108,109,112,115],{},[98,110,111],{},"What was the hardest part of setting up?",[98,113,114],{},"O",[98,116],{},[80,118,119,122,124],{},[98,120,121],{},"What would have made setup easier?",[98,123,114],{},[98,125],{},[80,127,128,136,138],{},[98,129,130,131,135],{},"How satisfied are you with ",[132,133,134],"span",{},"the feature you just used","?",[98,137,103],{},[98,139],{},[80,141,142,145,147],{},[98,143,144],{},"Did anything surprise or confuse you? (yes or no)",[98,146,103],{},[98,148],{},[64,150,152],{"id":151},"after-a-purchase","After a purchase",[74,154,155,165],{},[77,156,157],{},[80,158,159,161,163],{},[83,160,85],{},[83,162,88],{},[83,164,91],{},[93,166,167,180,189,198],{},[80,168,169,176,178],{},[98,170,171,172,175],{},"How satisfied were you with ",[132,173,174],{},"buying or upgrading"," today?",[98,177,103],{},[98,179,106],{},[80,181,182,185,187],{},[98,183,184],{},"What almost stopped you from buying?",[98,186,114],{},[98,188],{},[80,190,191,194,196],{},[98,192,193],{},"Did you find what you needed to decide? (yes or no)",[98,195,103],{},[98,197],{},[80,199,200,203,205],{},[98,201,202],{},"What could we have made easier?",[98,204,114],{},[98,206],{},[64,208,210],{"id":209},"after-a-support-conversation","After a support conversation",[11,212,213,214,218,219,27],{},"This moment already has owners on this site. The CSAT template linked at the top has the rating and its follow-ups, and ",[18,215,217],{"href":216},"\u002Fblog\u002Fopen-ended-survey-questions-examples","open-ended survey question examples"," lists follow-ups by score. If you use Zendesk, ",[18,220,222],{"href":221},"\u002Fblog\u002Fsend-a-csat-survey-when-a-zendesk-ticket-is-solved","send the survey when a ticket is solved",[74,224,225,235],{},[77,226,227],{},[80,228,229,231,233],{},[83,230,85],{},[83,232,88],{},[83,234,91],{},[93,236,237,246,255],{},[80,238,239,242,244],{},[98,240,241],{},"How satisfied were you with the help you received?",[98,243,103],{},[98,245,106],{},[80,247,248,251,253],{},[98,249,250],{},"Was your issue resolved? (yes or no)",[98,252,103],{},[98,254],{},[80,256,257,260,262],{},[98,258,259],{},"What is the main reason for your rating?",[98,261,114],{},[98,263],{},[11,265,266,267,27],{},"For effort rather than satisfaction, use the ",[18,268,270],{"href":269},"\u002Fresources\u002Ftemplates\u002Fces-survey-questions","CES template",[64,272,274],{"id":273},"mid-relationship-every-few-months","Mid-relationship, every few months",[74,276,277,287],{},[77,278,279],{},[80,280,281,283,285],{},[83,282,85],{},[83,284,88],{},[83,286,91],{},[93,288,289,301,310,319],{},[80,290,291,297,299],{},[98,292,130,293,296],{},[132,294,295],{},"the product or service"," over the last few months?",[98,298,103],{},[98,300,106],{},[80,302,303,306,308],{},[98,304,305],{},"What is one thing we should improve next?",[98,307,114],{},[98,309],{},[80,311,312,315,317],{},[98,313,314],{},"What do you use most, and what do you never use?",[98,316,114],{},[98,318],{},[80,320,321,324,326],{},[98,322,323],{},"How likely are you to keep using us?",[98,325,103],{},[98,327],{},[11,329,330,331,333,334,338],{},"Qualaroo places NPS at quarterly or post-renewal loyalty checks. ",[37,332],{"n":52,"k":46}," The ",[18,335,337],{"href":336},"\u002Fblog\u002Fnps-vs-csat-vs-ces","NPS, CSAT and CES comparison"," explains when each one fits.",[64,340,342],{"id":341},"when-someone-cancels-or-goes-quiet","When someone cancels or goes quiet",[74,344,345,355],{},[77,346,347],{},[80,348,349,351,353],{},[83,350,85],{},[83,352,88],{},[83,354,91],{},[93,356,357,366,375,384],{},[80,358,359,362,364],{},[98,360,361],{},"What is the main reason you are leaving?",[98,363,114],{},[98,365,106],{},[80,367,368,371,373],{},[98,369,370],{},"What would have kept you?",[98,372,114],{},[98,374],{},[80,376,377,380,382],{},[98,378,379],{},"What almost stopped you from renewing? (ask only people who stayed)",[98,381,114],{},[98,383],{},[80,385,386,389,391],{},[98,387,388],{},"Is there anything else we should know?",[98,390,114],{},[98,392],{},[11,394,395,396,398],{},"Typeform pairs \"What almost stopped you from continuing?\" with customers who stayed after a renewal. ",[37,397],{"n":46,"k":52}," It also names re-engagement as a time to ask. Treat both as optional.",[29,400,402],{"id":401},"a-worked-example","A worked example",[11,404,405],{},"Made-up example: a 30-person software company sends two short surveys. Every number below is invented to show the sums.",[11,407,408,412],{},[409,410,411],"strong",{},"After onboarding (two questions):"," \"How clear was getting started?\" (1 to 5) and an optional \"What was the hardest part?\"",[11,414,415],{},"Forty people answer. Two give a 1, three a 2, five a 3, fourteen a 4 and sixteen a 5. The 4s and 5s are 30 of 40 answers, so CSAT is 75%.",[11,417,418],{},"The team reads the five low ratings first. Three of the five comments say they could not find where to invite teammates. That is one concrete change: add \"Invite a teammate\" to the setup checklist.",[11,420,421,424],{},[409,422,423],{},"After support (two questions):"," \"How satisfied were you with the help you received?\" and an optional \"What is the main reason for your rating?\"",[11,426,427],{},"Twenty-five people answer: one 1, two 2s, three 3s, nine 4s and ten 5s. That is 19 of 25, so CSAT is 76%.",[11,429,430],{},"The two scores are similar, but they point at different fixes, because each one names a moment. A single \"How satisfied are you with us?\" question would have given one number and no clear change.",[11,432,433,434,438,439,27],{},"To check your own sums, use the ",[18,435,437],{"href":436},"\u002Ftools\u002Fcsat-calculator","CSAT calculator",". To combine several ratings like these into one 0 to 100 number, see the ",[18,440,442],{"href":441},"\u002Fblog\u002Fcustomer-satisfaction-index","customer satisfaction index guide",[29,444,446],{"id":445},"questions-to-leave-out","Questions to leave out",[448,449,450,457,463,469,475],"ul",{},[451,452,453,456],"li",{},[409,454,455],{},"Details you already hold."," Plan, country, company size and signup date are often already in your own data and can travel with the answer, so do not ask for them.",[451,458,459,462],{},[409,460,461],{},"Two questions in one."," \"How satisfied were you with our speed and quality?\" cannot be answered with a single number.",[451,464,465,468],{},[409,466,467],{},"Leading wording."," \"How great was your experience?\" pushes the answer. Offer a neutral scale with every point labeled.",[451,470,471,474],{},[409,472,473],{},"\"Overall, how satisfied are you with us?\" after a single event."," It mixes everything you have ever done into one number. Name the event.",[451,476,477,480],{},[409,478,479],{},"\"Anything else?\" on every survey."," Keep it for the last question of the cancellation survey. Elsewhere, one open question is enough.",[29,482,484],{"id":483},"how-often-to-ask-the-same-person","How often to ask the same person",[11,486,487],{},"Count the moments, not the questions. Take a customer who onboards, files a ticket and reaches a quarterly check-in. Each moment gets one short survey, so over the months they answer three surveys of one to three questions each, and none of them asks the same thing twice.",[11,489,490,491,495,496,500],{},"The rules for gaps between surveys are in ",[18,492,494],{"href":493},"\u002Fblog\u002Fhow-to-ask-for-feedback-without-annoying-people","how to ask for feedback without annoying people",". In Pulseri, the minimum gap between relationship surveys to one person is 90 days by default, and you can send an event survey, such as one after a Zendesk ticket is solved, with a set delay. The ",[18,497,499],{"href":498},"\u002Fproduct\u002Fsurveys-and-metrics","survey builder"," covers the setup.",[11,502,503,504,508,509,513,514,27],{},"Low ratings are worth reading the same day, and the open answers are worth a weekly review, which ",[18,505,507],{"href":506},"\u002Fblog\u002Fvoice-of-the-customer","voice of the customer for small teams"," lays out. ",[18,510,512],{"href":511},"\u002Fblog\u002Fturn-detractors-into-a-slack-alert","A Slack alert for low scores"," sends them to the team as they arrive, and Pulseri can alert Slack or Microsoft Teams. For the definition behind the score, see ",[18,515,517],{"href":516},"\u002Fresources\u002Fglossary\u002Fcsat","what CSAT means",{"title":519,"searchDepth":520,"depth":520,"links":521},"",2,[522,523,531,532,533],{"id":31,"depth":520,"text":32},{"id":58,"depth":520,"text":59,"children":524},[525,527,528,529,530],{"id":66,"depth":526,"text":67},3,{"id":151,"depth":526,"text":152},{"id":209,"depth":526,"text":210},{"id":273,"depth":526,"text":274},{"id":341,"depth":526,"text":342},{"id":401,"depth":520,"text":402},{"id":445,"depth":520,"text":446},{"id":483,"depth":520,"text":484},null,"Getting feedback","2026-11-05","About 20 customer satisfaction questions sorted by moment, from the first week to cancellation, with a rule for picking one to three per survey.",false,"md",[541,544,547,550,553],{"q":542,"a":543},"What is a good customer satisfaction score?","It depends on your product and your customers, so compare with your own earlier scores. Read the reasons behind the 1s and 2s before you chase a number.",{"q":545,"a":546},"How many questions should a customer satisfaction survey have?","One to three. One rating about one moment and one optional open question covers most cases.",{"q":548,"a":549},"Which is the best measure of customer satisfaction, CSAT, NPS or CES?","Each answers a different question. CSAT fits a single moment, CES fits a task such as getting help, and NPS fits the whole relationship. See the comparison of NPS, CSAT and CES.",{"q":551,"a":552},"How do I measure customer satisfaction?","Ask a 1 to 5 satisfaction question about one moment, then divide the 4s and 5s by all answers. The CSAT calculator does the sum.",{"q":554,"a":555},"Should I ask demographic questions?","Usually not in the survey itself. If you already store a person's plan, country or signup date, pass it along with the answer instead of asking again.","\u002Fblog\u002Fcustomer-satisfaction-questions-to-ask.webp","A large black 1 beside a line of five grey dots with one green dot circled","customer satisfaction questions to ask","en",{"keywords":561},[562,563,564,565],"customer satisfaction survey questions","questions for a customer satisfaction survey","customer experience survey questions","customer service survey questions",true,"\u002Fblog\u002Fcustomer-satisfaction-questions-to-ask",{"title":5,"description":537},[570,573,576],{"title":571,"url":572,"retrieved":536},"How to write better CSAT questions (Survicate)","https:\u002F\u002Fsurvicate.com\u002Fblog\u002Fhow-to-write-better-csat-questions\u002F",{"title":574,"url":575,"retrieved":536},"CSAT questions: 12 that reveal real insights (Typeform)","https:\u002F\u002Fwww.typeform.com\u002Fblog\u002F12-customer-satisfaction-questions-that-reveal-real-insights",{"title":577,"url":578,"retrieved":536},"50+ CSAT, NPS and CES survey questions (Qualaroo)","https:\u002F\u002Fqualaroo.com\u002Fblog\u002Fcustomer-satisfaction-survey-questions\u002F","blog\u002Fcustomer-satisfaction-questions-to-ask",[581,582,583],"survey-questions","csat","feedback","8mh-dh-sEIWLO0-jR9dufzT6q99T3_qiD_4qGKJ0F7U",[586,598,610,619,626,629,636,644,650,657,665,675,682,693,703,710,721,730,738],{"path":587,"title":588,"description":589,"date":590,"updated":590,"category":535,"tags":591,"author":6,"image":595,"imageAlt":596,"readingMinutes":597},"\u002Fblog\u002Fcustomer-churn","Customer churn: what it is and how to calculate it","Customer churn is the share of customers who leave in a period. Learn the formula, a worked example and how low survey scores can warn you the same day.","2026-11-05T00:00:00.000Z",[592,593,583,594],"alerts","detractors","scores","\u002Fblog\u002Fcustomer-churn.webp","A large red 5 beside a grid of 20 dots in which one dot is red, standing for 1 customer in 20",8,{"path":599,"title":600,"description":601,"date":590,"updated":590,"category":602,"tags":603,"author":6,"image":607,"imageAlt":608,"readingMinutes":609},"\u002Fblog\u002Fcustomer-loyalty","Customer loyalty: what it is and how to measure it","Customer loyalty is customers choosing you again and recommending you. Measure it by pairing one survey answer with renewals, shown in a worked example.","Scores and metrics",[604,605,606],"nps","loyalty","metrics","\u002Fblog\u002Fcustomer-loyalty.webp","The number 36 beside a two by two grid of 81, 9, 36 and 24 customers sorted by what they said and what they did",6,{"path":611,"title":612,"description":613,"date":590,"updated":590,"category":535,"tags":614,"author":6,"image":616,"imageAlt":617,"readingMinutes":618},"\u002Fblog\u002Fcustomer-retention","Customer retention: meaning, formula, strategies","Customer retention is keeping the customers you have. See the meaning, the retention rate formula with a worked example and strategies for small teams.",[583,604,615],"retention","\u002Fblog\u002Fcustomer-retention.webp","The number 88 beside a grid of 100 dots, 88 filled and 12 hollow",7,{"path":441,"title":620,"description":621,"date":590,"updated":590,"category":602,"tags":622,"author":6,"image":624,"imageAlt":625,"readingMinutes":609},"Customer satisfaction index: meaning and formula","A customer satisfaction index (CSI) turns several satisfaction ratings into one 0 to 100 number. Learn the formula, weights and a worked example.",[582,594,606,623],"calculation","\u002Fblog\u002Fcustomer-satisfaction-index.webp","The number 63.5 beside three bars scored 80, 65 and 50",{"path":567,"title":5,"description":537,"date":590,"updated":590,"category":535,"tags":627,"author":6,"image":556,"imageAlt":557,"readingMinutes":628},[581,582,583],5,{"path":506,"title":630,"description":631,"date":590,"updated":590,"category":535,"tags":632,"author":6,"image":634,"imageAlt":635,"readingMinutes":628},"Voice of the customer for a small team","Voice of the customer is what customers tell you, collected and acted on. See what it means and how a small team can start with a weekly review.",[583,604,633],"getting started","\u002Fblog\u002Fvoice-of-the-customer.webp","The number 4 beside four circles in a row, the last one filled, with a dotted line looping back to a person icon",{"path":637,"title":638,"description":639,"date":640,"updated":640,"category":602,"tags":641,"author":6,"image":642,"imageAlt":643,"readingMinutes":609},"\u002Fblog\u002Fcustomer-satisfaction-score","Customer satisfaction score: how to calculate it","Customer satisfaction score is the share of people who rated a moment 4 or 5 out of 5. See the math worked through, and how scale and sample size change it.","2026-11-04T00:00:00.000Z",[582,623,594],"\u002Fblog\u002Fcustomer-satisfaction-score.webp","The number 67 beside 60 dots, 40 green for satisfied answers, 9 gray for neutral and 11 red for dissatisfied",{"path":25,"title":645,"description":646,"date":640,"updated":640,"category":535,"tags":647,"author":6,"image":648,"imageAlt":649,"readingMinutes":628},"Customer satisfaction survey: how to run one","A customer satisfaction survey is one short question sent right after a moment. Pick the moment, the length and the delay, then act on low scores.",[582,583],"\u002Fblog\u002Fcustomer-satisfaction-survey.webp","A large 500 beside a grid of 500 dots with 100 filled, showing the invitations needed for 100 answers",{"path":216,"title":651,"description":652,"date":653,"updated":653,"category":535,"tags":654,"author":6,"image":655,"imageAlt":656,"readingMinutes":597},"Open-ended survey questions: 30 examples","Thirty open-ended survey questions sorted by the score they follow, when to ask each one, and how to read a few hundred answers on your own.","2026-10-29T00:00:00.000Z",[581,583,604,582],"\u002Fblog\u002Fopen-ended-survey-questions-examples.webp","The number 30 beside four rows of colored dots, each row ending in an empty comment box",{"path":658,"title":659,"description":660,"date":661,"updated":661,"category":602,"tags":662,"author":6,"image":663,"imageAlt":664,"readingMinutes":628},"\u002Fblog\u002F15-nps-follow-up-questions-that-get-real-answers","15 NPS follow-up questions that get real answers","Fifteen follow-up questions for promoters, passives and detractors, plus how many to ask, how to word them and what to do with the comments you get.","2026-10-15T00:00:00.000Z",[604,581,583],"\u002Fblog\u002F15-nps-follow-up-questions-that-get-real-answers.webp","The number 15 beside three black dots for everyone and three columns of four red, grey and green dots",{"path":666,"title":667,"description":668,"date":661,"updated":661,"category":535,"tags":669,"author":6,"image":673,"imageAlt":674,"readingMinutes":628},"\u002Fblog\u002Fforms-spreadsheets-or-a-feedback-tool","Forms, spreadsheets or a feedback tool: which fits","A form and a spreadsheet are enough for a small, one-time question. Learn the signs that you have outgrown them and what a feedback tool adds.",[670,671,672,633],"forms","spreadsheets","tools","\u002Fblog\u002Fforms-spreadsheets-or-a-feedback-tool.webp","A large 3 beside three stacked rows, a form, a spreadsheet grid and a green trend line",{"path":676,"title":677,"description":678,"date":661,"updated":661,"category":602,"tags":679,"author":6,"image":680,"imageAlt":681,"readingMinutes":628},"\u002Fblog\u002Fhow-to-calculate-nps","How to calculate NPS, with a worked example","NPS is the share of promoters minus the share of detractors. Follow three worked examples, learn how rounding works and see how to score a 1 to 5 scale.",[604,623,594],"\u002Fblog\u002Fhow-to-calculate-nps.webp","The number 28 beside a bar split into 19, 34 and 47 with the sum 47 minus 19 equals 28",{"path":683,"title":684,"description":685,"date":661,"updated":661,"category":686,"tags":687,"author":6,"image":691,"imageAlt":692,"readingMinutes":628},"\u002Fblog\u002Fhow-to-run-an-enps-survey-in-a-20-person-company","How to run an eNPS survey in a 20-person company","Ask one question, say how answers are used, read the score as a trend and act within two weeks. A plain plan for teams of about 20 people.","Employee feedback",[688,689,690],"enps","employee-feedback","surveys","\u002Fblog\u002Fhow-to-run-an-enps-survey-in-a-20-person-company.webp","The number 20 beside a grid of 20 dots, 16 filled and 4 empty, above a two-week timeline",{"path":221,"title":694,"description":695,"date":661,"updated":661,"category":696,"tags":697,"author":6,"image":701,"imageAlt":702,"readingMinutes":628},"Zendesk CSAT survey setup in seven steps","Connect Zendesk to Pulseri, pick the Ticket solved event and send a CSAT survey with a short delay. Seven steps with the screens you will see.","Setup guides",[698,582,699,700],"zendesk","support","setup","\u002Fblog\u002Fsend-a-csat-survey-when-a-zendesk-ticket-is-solved.webp","A large 7 beside a solved-ticket tick, a clock and a survey card joined by dotted arrows",{"path":511,"title":704,"description":705,"date":661,"updated":590,"category":696,"tags":706,"author":6,"image":708,"imageAlt":709,"readingMinutes":628},"Turn detractors into a Slack alert in ten minutes","Connect Slack once, write one alert rule for NPS detractors and send a test message. A step by step guide with what the alert shows and how to keep it useful.",[707,592,604,593],"slack","\u002Fblog\u002Fturn-detractors-into-a-slack-alert.webp","A large red 6 beside a red score dot showing 3 with a dotted arrow to a Slack-style message card",{"path":711,"title":712,"description":713,"date":661,"updated":661,"category":714,"tags":715,"author":6,"image":719,"imageAlt":720,"readingMinutes":628},"\u002Fblog\u002Fwhy-we-price-by-people-and-never-by-response","Why we price by People and never by response","Many survey tools charge per answer. Pulseri charges by the People you track. Here is why, what it means for your bill and when it is not the best deal.","Company",[716,717,718],"pricing","people","responses","\u002Fblog\u002Fwhy-we-price-by-people-and-never-by-response.webp","The number 830 beside a flat green price line for people and grey dots for replies rising above it",{"path":493,"title":722,"description":723,"date":724,"updated":724,"category":535,"tags":725,"author":6,"image":728,"imageAlt":729,"readingMinutes":526},"How to ask for feedback without annoying people","Ask the right person at the right moment, keep it to one question, and never ask twice too soon. A plain guide to avoiding survey fatigue.","2026-10-13T00:00:00.000Z",[726,604,582,727],"survey fatigue","timing","\u002Fblog\u002Fhow-to-ask-for-feedback-without-annoying-people.webp","A large 1 beside a timeline of three well-spaced survey ticks",{"path":336,"title":731,"description":732,"date":724,"updated":724,"category":602,"tags":733,"author":6,"image":735,"imageAlt":736,"readingMinutes":737},"NPS vs CSAT vs CES: which one to use and when","NPS measures loyalty, CSAT measures satisfaction with one moment, CES measures effort. Learn what each asks, how it is scored and when to pick it.",[604,582,734,606],"ces","\u002Fblog\u002Fnps-vs-csat-vs-ces.webp","A large 3 beside three rows of dots for the 0 to 10, 1 to 5 and 1 to 7 scales",4,{"path":739,"title":740,"description":741,"date":724,"updated":724,"category":602,"tags":742,"author":6,"image":744,"imageAlt":745,"readingMinutes":526},"\u002Fblog\u002Fwhat-is-a-good-nps-score","What is a good NPS score? How to read yours","Any score above 0 is positive and above 50 is often called excellent, but your own trend matters more. Learn the bands, a worked example and common traps.",[604,743,594],"benchmarks","\u002Fblog\u002Fwhat-is-a-good-nps-score.webp","The number 50 beside a score scale in three bands, below 0, above 0 and above 50, with one person marker",[747],{"key":6,"name":748,"avatar":749},"Farsad F.","\u002Fauthors\u002Ffarsad.webp",1793908076092]