[{"data":1,"prerenderedAt":619},["ShallowReactive",2],{"content:blog:\u002Fblog\u002Fcustomer-satisfaction-index":3,"content:blog:list:posts":449,"content:data_authors:list:rows":615},{"id":4,"title":5,"author":6,"body":7,"canonical":396,"category":397,"date":398,"description":399,"draft":400,"extension":401,"faq":402,"image":418,"imageAlt":419,"keyword":420,"locale":421,"meta":422,"navigation":426,"noindex":400,"og":396,"path":427,"readingTime":396,"seo":428,"sources":429,"stem":442,"tags":443,"updated":398,"video":396,"__hash__":448},"blog\u002Fblog\u002Fcustomer-satisfaction-index.md","Customer satisfaction index: meaning and formula","farsad",{"type":8,"value":9,"toc":381},"minimark",[10,14,17,22,29,32,99,113,118,125,134,138,169,175,179,182,244,253,262,265,269,272,301,305,308,311,315,328,331,339,343,369,373],[11,12,13],"p",{},"A customer satisfaction index (CSI) is one number, usually from 0 to 100, built from several satisfaction ratings and often weighted by how much each one matters. It differs from CSAT, which describes one moment, and from ACSI, a national study with its own method.",[11,15,16],{},"This guide shows the formula in three steps and a worked example with made-up numbers. It also covers how to choose weights and what not to claim from the result.",[18,19,21],"h2",{"id":20},"what-a-customer-satisfaction-index-is","What a customer satisfaction index is",[11,23,24,25],{},"A CSI answers \"how satisfied are customers across the whole experience?\" in one figure. You ask about several parts of that experience, such as onboarding, support and billing, and combine the answers. Questback describes the same idea: separate attribute scores, with an overall index built from them. ",[26,27],"cite-ref",{"n":28},"3",[11,30,31],{},"People often mix up three different numbers.",[33,34,35,53],"table",{},[36,37,38],"thead",{},[39,40,41,44,47,50],"tr",{},[42,43],"th",{},[42,45,46],{},"CSAT percent",[42,48,49],{},"Company CSI",[42,51,52],{},"ACSI",[54,55,56,71,85],"tbody",{},[39,57,58,62,65,68],{},[59,60,61],"td",{},"Asks about",[59,63,64],{},"One moment",[59,66,67],{},"Several moments or attributes you choose",[59,69,70],{},"Three questions about one company, asked in a national study",[39,72,73,76,79,82],{},[59,74,75],{},"Scale",[59,77,78],{},"Often 1 to 5",[59,80,81],{},"Your rating scale, rescaled to 0 to 100",[59,83,84],{},"1 to 10, rescaled to 0 to 100",[39,86,87,90,93,96],{},[59,88,89],{},"Result",[59,91,92],{},"Share of 4s and 5s",[59,94,95],{},"Weighted or plain average of attribute scores",[59,97,98],{},"Weighted average, weights set by its own model",[11,100,101,102,107,108,112],{},"For the single-moment score, see ",[103,104,106],"a",{"href":105},"\u002Fresources\u002Fglossary\u002Fcsat","what CSAT is"," and use the ",[103,109,111],{"href":110},"\u002Ftools\u002Fcsat-calculator","CSAT calculator",".",[114,115,117],"h3",{"id":116},"where-acsi-fits","Where ACSI fits",[11,119,120,121,124],{},"The American Customer Satisfaction Index (ACSI) is a separate, published study. Its score is a weighted average of three survey questions, and its researchers estimate the weights with proprietary software. ",[26,122],{"n":123},"1"," You cannot reproduce its official weights, so a company index is not an ACSI score and should not be called one.",[11,126,127,128,131,132],{},"The rescale step is public in one place. A U.S. Department of Labor guidance letter (TEGL 36-10) tells state workforce agencies how to apply ACSI. It is state guidance that uses ACSI, not an ACSI publication. It converts a mean on a 1 to 10 scale by subtracting 1, dividing by 9 and multiplying by 100, so a mean of 8.3 becomes 81.1. ",[26,129],{"n":130},"2"," The letter then multiplies the three converted values by weights and says the weights it uses are for illustration. ",[26,133],{"n":130,"k":130},[18,135,137],{"id":136},"the-formula-in-three-steps","The formula in three steps",[139,140,141,149,159],"ol",{},[142,143,144,148],"li",{},[145,146,147],"strong",{},"Rate each attribute."," Ask customers to rate each part of the experience on one scale, such as 1 to 5. Take the mean for each attribute.",[142,150,151,154,155,158],{},[145,152,153],{},"Rescale each mean to 0 to 100."," On a 1 to 5 scale the lowest answer is 1, so subtract 1 and divide by the range of 4: ",[145,156,157],{},"score = (mean - 1) \u002F 4 x 100",". For a 1 to 10 scale the divisor is 9, as in the Department of Labor example.",[142,160,161,164,165,168],{},[145,162,163],{},"Combine the scores."," Multiply each score by its weight and add the results: ",[145,166,167],{},"CSI = (weight 1 x score 1) + (weight 2 x score 2) + ..."," The weights add up to 1. With equal weights this is a plain average.",[11,170,171,172],{},"Omniconvert gives the same pattern, with weights that add up to 1 and a 0 to 100 result. ",[26,173],{"n":174},"4",[18,176,178],{"id":177},"a-worked-example-made-up","A worked example (made up)",[11,180,181],{},"This example uses made-up numbers. A SaaS company with 40 customers asks each one to rate three moments from 1 (very dissatisfied) to 5 (very satisfied).",[33,183,184,200],{},[36,185,186],{},[39,187,188,191,194,197],{},[42,189,190],{},"Attribute",[42,192,193],{},"Mean rating",[42,195,196],{},"Rescaled score",[42,198,199],{},"Weight",[54,201,202,216,230],{},[39,203,204,207,210,213],{},[59,205,206],{},"Onboarding",[59,208,209],{},"4.2",[59,211,212],{},"(4.2 - 1) \u002F 4 x 100 = 80",[59,214,215],{},"0.2",[39,217,218,221,224,227],{},[59,219,220],{},"Support",[59,222,223],{},"3.6",[59,225,226],{},"(3.6 - 1) \u002F 4 x 100 = 65",[59,228,229],{},"0.5",[39,231,232,235,238,241],{},[59,233,234],{},"Billing",[59,236,237],{},"3.0",[59,239,240],{},"(3.0 - 1) \u002F 4 x 100 = 50",[59,242,243],{},"0.3",[11,245,246,249,250,112],{},[145,247,248],{},"Unweighted:"," (80 + 65 + 50) \u002F 3 = ",[145,251,252],{},"65",[11,254,255,258,259,112],{},[145,256,257],{},"Weighted:"," (0.2 x 80) + (0.5 x 65) + (0.3 x 50) = 16 + 32.5 + 15 = ",[145,260,261],{},"63.5",[11,263,264],{},"The two results differ by 1.5 points because the weights give more room to support and billing, the two lower scores. Neither number says which attribute to fix. The table does: billing scores 50 and onboarding scores 80. Report the index with this table beside it, never alone.",[18,266,268],{"id":267},"how-to-choose-weights","How to choose weights",[11,270,271],{},"Weights are a judgment, so write down how you chose them.",[273,274,275,281,289,295],"ul",{},[142,276,277,280],{},[145,278,279],{},"Start with equal weights."," They need no assumptions and are easy to explain.",[142,282,283,286,287],{},[145,284,285],{},"Move to unequal weights only with evidence."," Good evidence is an importance question in the same survey, or a link between each attribute and something you can count, such as renewals. Questback describes both customer rankings and statistical methods for this. ",[26,288],{"n":28,"k":130},[142,290,291,294],{},[145,292,293],{},"Never set weights to make the number look better."," Fix them before you see the results and keep them fixed, or your trend line measures your weights instead of your customers.",[142,296,297,300],{},[145,298,299],{},"Wait for enough answers."," Estimating them from data needs a sample large enough that the pattern is not noise. As a rule of thumb for a small company, wait for around 100 answers before you trust a weighting study.",[18,302,304],{"id":303},"how-many-answers-you-need","How many answers you need",[11,306,307],{},"The index moves with every answer. In the example above, with 40 answers, one customer changing one rating by a single point moves that attribute's mean by 0.025 (1 divided by 40) and its rescaled score by 0.625 points. A shift of a point or two in the headline can be one person.",[11,309,310],{},"Look for changes that persist over several periods, and keep the same questions, scale and weights each time. If you change any of them, start a new trend line.",[18,312,314],{"id":313},"collecting-the-ratings-with-fewer-questions","Collecting the ratings with fewer questions",[11,316,317,318,322,323,327],{},"Ask about each attribute right after its moment, not in one long survey. Ask about support when a ticket is solved, about onboarding after first setup and about billing after an invoice. Each answer is a CSAT-style rating on one moment, which you then combine yourself. Our ",[103,319,321],{"href":320},"\u002Fresources\u002Ftemplates\u002Fcsat-survey-questions","CSAT question templates"," give wording to copy, and ",[103,324,326],{"href":325},"\u002Fblog\u002Fcustomer-satisfaction-questions-to-ask","customer satisfaction survey questions to ask"," lists questions by moment.",[11,329,330],{},"Asking at the moment of the event keeps each survey short, but only if nobody is asked too often.",[11,332,333,334,338],{},"See ",[103,335,337],{"href":336},"\u002Fblog\u002Fnps-vs-csat-vs-ces","NPS vs CSAT vs CES"," for how the single-moment scores differ.",[18,340,342],{"id":341},"how-to-read-a-csi","How to read a CSI",[273,344,345,351,357,363],{},[142,346,347,350],{},[145,348,349],{},"Read the parts first."," The lowest attribute is where to act. The index is a summary.",[142,352,353,356],{},[145,354,355],{},"Compare with yourself."," This guide gives no industry average because a CSI depends on your questions, scale and weights. ACSI figures belong to ACSI's own scale and sectors, and do not apply to yours.",[142,358,359,362],{},[145,360,361],{},"Add one open question."," \"What is the main reason for your score?\" gives the reason behind a low attribute.",[142,364,365,368],{},[145,366,367],{},"Do not mix audiences or periods."," Keep customers and employees apart, and keep the same attributes each quarter.",[18,370,372],{"id":371},"where-pulseri-fits","Where Pulseri fits",[11,374,375,376,380],{},"Pulseri sends CSAT surveys to the right person after an event, such as a solved ticket, and reports the CSAT percent for each survey. It does not compute a customer satisfaction index. To build one, take the per-survey CSAT results or your own rating means and apply the formula above in a spreadsheet. Work out the CSAT percent for each attribute with the calculator linked above, then see how ",[103,377,379],{"href":378},"\u002Fproduct\u002Fcustomer-voice","customer feedback surveys"," collect those ratings.",{"title":382,"searchDepth":383,"depth":383,"links":384},"",2,[385,389,390,391,392,393,394,395],{"id":20,"depth":383,"text":21,"children":386},[387],{"id":116,"depth":388,"text":117},3,{"id":136,"depth":383,"text":137},{"id":177,"depth":383,"text":178},{"id":267,"depth":383,"text":268},{"id":303,"depth":383,"text":304},{"id":313,"depth":383,"text":314},{"id":341,"depth":383,"text":342},{"id":371,"depth":383,"text":372},null,"Scores and metrics","2026-11-05","A customer satisfaction index (CSI) turns several satisfaction ratings into one 0 to 100 number. Learn the formula, weights and a worked example.",false,"md",[403,406,409,412,415],{"q":404,"a":405},"What does CSI stand for?","CSI stands for customer satisfaction index. It is one number, usually from 0 to 100, built from several satisfaction ratings, often weighted by how much each one matters.",{"q":407,"a":408},"What is a good CSI?","There is no number that is good for every business. Scales, questions and weights differ, so compare your index only with your own earlier results, and read the per-attribute scores beside it.",{"q":410,"a":411},"How is a CSI different from CSAT?","CSAT is usually the share of people who picked the top two answers for one moment. A CSI combines several ratings, for example onboarding, support and billing, into one index.",{"q":413,"a":414},"How is ACSI calculated?","ACSI averages three survey questions with weights that its researchers estimate with their own model. The rescale step, as applied in a U.S. Department of Labor guidance, is (mean - 1) \u002F 9 x 100.",{"q":416,"a":417},"Is a CSI better than NPS?","Neither is better. NPS asks one loyalty question. A CSI combines several satisfaction ratings, so it shows where satisfaction is low but takes more questions and more choices to build.","\u002Fblog\u002Fcustomer-satisfaction-index.webp","The number 63.5 beside three bars scored 80, 65 and 50","customer satisfaction index meaning","en",{"keywords":423},[424,425],"what is customer satisfaction index","customer satisfaction index formula",true,"\u002Fblog\u002Fcustomer-satisfaction-index",{"title":5,"description":399},[430,433,436,439],{"title":431,"url":432,"retrieved":398},"The Science of Customer Satisfaction (ACSI)","https:\u002F\u002Ftheacsi.com\u002Fcompany\u002Fthe-science-of-customer-satisfaction\u002F",{"title":434,"url":435,"retrieved":398},"Training and Employment Guidance Letter 36-10 (U.S. Department of Labor)","https:\u002F\u002Fwww.dol.gov\u002Fsites\u002Fdolgov\u002Ffiles\u002FETA\u002Fadvisories\u002FTEGL\u002F2011\u002FTEGL36-10ACC.pdf",{"title":437,"url":438,"retrieved":398},"CSI, the customer satisfaction index: the complete guide (Questback)","https:\u002F\u002Fwww.questback.com\u002Fguides\u002Fcsi-customer-satisfaction-index-the-complete-guide\u002F",{"title":440,"url":441,"retrieved":398},"Customer Satisfaction Index (Omniconvert)","https:\u002F\u002Fwww.omniconvert.com\u002Fblog\u002Fcustomer-satisfaction-index\u002F","blog\u002Fcustomer-satisfaction-index",[444,445,446,447],"csat","scores","metrics","calculation","s6yyVTPgarCra0-IVk5uudmdjUgkKirZDORi0gN2OYM",[450,463,473,482,484,492,500,508,515,523,531,541,548,559,570,578,589,599,607],{"path":451,"title":452,"description":453,"date":454,"updated":454,"category":455,"tags":456,"author":6,"image":460,"imageAlt":461,"readingMinutes":462},"\u002Fblog\u002Fcustomer-churn","Customer churn: what it is and how to calculate it","Customer churn is the share of customers who leave in a period. Learn the formula, a worked example and how low survey scores can warn you the same day.","2026-11-05T00:00:00.000Z","Getting feedback",[457,458,459,445],"alerts","detractors","feedback","\u002Fblog\u002Fcustomer-churn.webp","A large red 5 beside a grid of 20 dots in which one dot is red, standing for 1 customer in 20",8,{"path":464,"title":465,"description":466,"date":454,"updated":454,"category":397,"tags":467,"author":6,"image":470,"imageAlt":471,"readingMinutes":472},"\u002Fblog\u002Fcustomer-loyalty","Customer loyalty: what it is and how to measure it","Customer loyalty is customers choosing you again and recommending you. Measure it by pairing one survey answer with renewals, shown in a worked example.",[468,469,446],"nps","loyalty","\u002Fblog\u002Fcustomer-loyalty.webp","The number 36 beside a two by two grid of 81, 9, 36 and 24 customers sorted by what they said and what they did",6,{"path":474,"title":475,"description":476,"date":454,"updated":454,"category":455,"tags":477,"author":6,"image":479,"imageAlt":480,"readingMinutes":481},"\u002Fblog\u002Fcustomer-retention","Customer retention: meaning, formula, strategies","Customer retention is keeping the customers you have. See the meaning, the retention rate formula with a worked example and strategies for small teams.",[459,468,478],"retention","\u002Fblog\u002Fcustomer-retention.webp","The number 88 beside a grid of 100 dots, 88 filled and 12 hollow",7,{"path":427,"title":5,"description":399,"date":454,"updated":454,"category":397,"tags":483,"author":6,"image":418,"imageAlt":419,"readingMinutes":472},[444,445,446,447],{"path":325,"title":485,"description":486,"date":454,"updated":454,"category":455,"tags":487,"author":6,"image":489,"imageAlt":490,"readingMinutes":491},"Customer satisfaction questions to ask, by moment","About 20 customer satisfaction questions sorted by moment, from the first week to cancellation, with a rule for picking one to three per survey.",[488,444,459],"survey-questions","\u002Fblog\u002Fcustomer-satisfaction-questions-to-ask.webp","A large black 1 beside a line of five grey dots with one green dot circled",5,{"path":493,"title":494,"description":495,"date":454,"updated":454,"category":455,"tags":496,"author":6,"image":498,"imageAlt":499,"readingMinutes":491},"\u002Fblog\u002Fvoice-of-the-customer","Voice of the customer for a small team","Voice of the customer is what customers tell you, collected and acted on. See what it means and how a small team can start with a weekly review.",[459,468,497],"getting started","\u002Fblog\u002Fvoice-of-the-customer.webp","The number 4 beside four circles in a row, the last one filled, with a dotted line looping back to a person icon",{"path":501,"title":502,"description":503,"date":504,"updated":504,"category":397,"tags":505,"author":6,"image":506,"imageAlt":507,"readingMinutes":472},"\u002Fblog\u002Fcustomer-satisfaction-score","Customer satisfaction score: how to calculate it","Customer satisfaction score is the share of people who rated a moment 4 or 5 out of 5. See the math worked through, and how scale and sample size change it.","2026-11-04T00:00:00.000Z",[444,447,445],"\u002Fblog\u002Fcustomer-satisfaction-score.webp","The number 67 beside 60 dots, 40 green for satisfied answers, 9 gray for neutral and 11 red for dissatisfied",{"path":509,"title":510,"description":511,"date":504,"updated":504,"category":455,"tags":512,"author":6,"image":513,"imageAlt":514,"readingMinutes":491},"\u002Fblog\u002Fcustomer-satisfaction-survey","Customer satisfaction survey: how to run one","A customer satisfaction survey is one short question sent right after a moment. Pick the moment, the length and the delay, then act on low scores.",[444,459],"\u002Fblog\u002Fcustomer-satisfaction-survey.webp","A large 500 beside a grid of 500 dots with 100 filled, showing the invitations needed for 100 answers",{"path":516,"title":517,"description":518,"date":519,"updated":519,"category":455,"tags":520,"author":6,"image":521,"imageAlt":522,"readingMinutes":462},"\u002Fblog\u002Fopen-ended-survey-questions-examples","Open-ended survey questions: 30 examples","Thirty open-ended survey questions sorted by the score they follow, when to ask each one, and how to read a few hundred answers on your own.","2026-10-29T00:00:00.000Z",[488,459,468,444],"\u002Fblog\u002Fopen-ended-survey-questions-examples.webp","The number 30 beside four rows of colored dots, each row ending in an empty comment box",{"path":524,"title":525,"description":526,"date":527,"updated":527,"category":397,"tags":528,"author":6,"image":529,"imageAlt":530,"readingMinutes":491},"\u002Fblog\u002F15-nps-follow-up-questions-that-get-real-answers","15 NPS follow-up questions that get real answers","Fifteen follow-up questions for promoters, passives and detractors, plus how many to ask, how to word them and what to do with the comments you get.","2026-10-15T00:00:00.000Z",[468,488,459],"\u002Fblog\u002F15-nps-follow-up-questions-that-get-real-answers.webp","The number 15 beside three black dots for everyone and three columns of four red, grey and green dots",{"path":532,"title":533,"description":534,"date":527,"updated":527,"category":455,"tags":535,"author":6,"image":539,"imageAlt":540,"readingMinutes":491},"\u002Fblog\u002Fforms-spreadsheets-or-a-feedback-tool","Forms, spreadsheets or a feedback tool: which fits","A form and a spreadsheet are enough for a small, one-time question. Learn the signs that you have outgrown them and what a feedback tool adds.",[536,537,538,497],"forms","spreadsheets","tools","\u002Fblog\u002Fforms-spreadsheets-or-a-feedback-tool.webp","A large 3 beside three stacked rows, a form, a spreadsheet grid and a green trend line",{"path":542,"title":543,"description":544,"date":527,"updated":527,"category":397,"tags":545,"author":6,"image":546,"imageAlt":547,"readingMinutes":491},"\u002Fblog\u002Fhow-to-calculate-nps","How to calculate NPS, with a worked example","NPS is the share of promoters minus the share of detractors. Follow three worked examples, learn how rounding works and see how to score a 1 to 5 scale.",[468,447,445],"\u002Fblog\u002Fhow-to-calculate-nps.webp","The number 28 beside a bar split into 19, 34 and 47 with the sum 47 minus 19 equals 28",{"path":549,"title":550,"description":551,"date":527,"updated":527,"category":552,"tags":553,"author":6,"image":557,"imageAlt":558,"readingMinutes":491},"\u002Fblog\u002Fhow-to-run-an-enps-survey-in-a-20-person-company","How to run an eNPS survey in a 20-person company","Ask one question, say how answers are used, read the score as a trend and act within two weeks. A plain plan for teams of about 20 people.","Employee feedback",[554,555,556],"enps","employee-feedback","surveys","\u002Fblog\u002Fhow-to-run-an-enps-survey-in-a-20-person-company.webp","The number 20 beside a grid of 20 dots, 16 filled and 4 empty, above a two-week timeline",{"path":560,"title":561,"description":562,"date":527,"updated":527,"category":563,"tags":564,"author":6,"image":568,"imageAlt":569,"readingMinutes":491},"\u002Fblog\u002Fsend-a-csat-survey-when-a-zendesk-ticket-is-solved","Zendesk CSAT survey setup in seven steps","Connect Zendesk to Pulseri, pick the Ticket solved event and send a CSAT survey with a short delay. Seven steps with the screens you will see.","Setup guides",[565,444,566,567],"zendesk","support","setup","\u002Fblog\u002Fsend-a-csat-survey-when-a-zendesk-ticket-is-solved.webp","A large 7 beside a solved-ticket tick, a clock and a survey card joined by dotted arrows",{"path":571,"title":572,"description":573,"date":527,"updated":454,"category":563,"tags":574,"author":6,"image":576,"imageAlt":577,"readingMinutes":491},"\u002Fblog\u002Fturn-detractors-into-a-slack-alert","Turn detractors into a Slack alert in ten minutes","Connect Slack once, write one alert rule for NPS detractors and send a test message. A step by step guide with what the alert shows and how to keep it useful.",[575,457,468,458],"slack","\u002Fblog\u002Fturn-detractors-into-a-slack-alert.webp","A large red 6 beside a red score dot showing 3 with a dotted arrow to a Slack-style message card",{"path":579,"title":580,"description":581,"date":527,"updated":527,"category":582,"tags":583,"author":6,"image":587,"imageAlt":588,"readingMinutes":491},"\u002Fblog\u002Fwhy-we-price-by-people-and-never-by-response","Why we price by People and never by response","Many survey tools charge per answer. Pulseri charges by the People you track. Here is why, what it means for your bill and when it is not the best deal.","Company",[584,585,586],"pricing","people","responses","\u002Fblog\u002Fwhy-we-price-by-people-and-never-by-response.webp","The number 830 beside a flat green price line for people and grey dots for replies rising above it",{"path":590,"title":591,"description":592,"date":593,"updated":593,"category":455,"tags":594,"author":6,"image":597,"imageAlt":598,"readingMinutes":388},"\u002Fblog\u002Fhow-to-ask-for-feedback-without-annoying-people","How to ask for feedback without annoying people","Ask the right person at the right moment, keep it to one question, and never ask twice too soon. A plain guide to avoiding survey fatigue.","2026-10-13T00:00:00.000Z",[595,468,444,596],"survey fatigue","timing","\u002Fblog\u002Fhow-to-ask-for-feedback-without-annoying-people.webp","A large 1 beside a timeline of three well-spaced survey ticks",{"path":336,"title":600,"description":601,"date":593,"updated":593,"category":397,"tags":602,"author":6,"image":604,"imageAlt":605,"readingMinutes":606},"NPS vs CSAT vs CES: which one to use and when","NPS measures loyalty, CSAT measures satisfaction with one moment, CES measures effort. Learn what each asks, how it is scored and when to pick it.",[468,444,603,446],"ces","\u002Fblog\u002Fnps-vs-csat-vs-ces.webp","A large 3 beside three rows of dots for the 0 to 10, 1 to 5 and 1 to 7 scales",4,{"path":608,"title":609,"description":610,"date":593,"updated":593,"category":397,"tags":611,"author":6,"image":613,"imageAlt":614,"readingMinutes":388},"\u002Fblog\u002Fwhat-is-a-good-nps-score","What is a good NPS score? How to read yours","Any score above 0 is positive and above 50 is often called excellent, but your own trend matters more. Learn the bands, a worked example and common traps.",[468,612,445],"benchmarks","\u002Fblog\u002Fwhat-is-a-good-nps-score.webp","The number 50 beside a score scale in three bands, below 0, above 0 and above 50, with one person marker",[616],{"key":6,"name":617,"avatar":618},"Farsad F.","\u002Fauthors\u002Ffarsad.webp",1793908074777]